Location:

Indianapolis, IN Work Mode:

Hybrid (3 days in Office, Mon - Wed)

Responsibilities:

Provide support to agents regarding the online Surety Agency portal and process Surety business through bond and data entry. Service and respond to internal and external customer inquiries and ensure customer satisfaction. Prepare and execute new bonds, riders, enter rates and codes for new business, renewals, cancellations, endorsements, and reinstatements. Communicate with Home Office and field underwriters, staff, Territory Managers, attorneys, and Surety IT personnel. Apply independent judgment to complete complex assignments/tasks and optimize business results. Retrieve information using various systems, including billing/workflow and database systems, and verify document accuracy. Assist with billing, premium, and commission discrepancies upon request. Participate in process improvement activities by sharing ideas and seeking new methods to enhance business operations. Provide administrative support and handle other projects as assigned.

Requirements:

High School Diploma or equivalent required. Minimum 1 year, preferably 3 years, experience supporting complex transactions, ideally in a Surety UA role or within the P&C industry. Proven record of adapting positively to change and thriving in both individual and team environments. Commitment to producing highly accurate, error-free work and meeting critical business objectives.

Preferred Skills:

Self-motivation and the ability to work independently. Excellent written and verbal communication skills. Dependability and reliability in a fast-paced environment. Exceptional customer service skills. Advanced critical thinking and problem-solving skills. Superior time management and prioritization abilities. Technological proficiency (including Word, Excel, PowerPoint, and Outlook) and ability to rapidly learn new software and systems. Strong multi-tasking and organizational skills. AXEL01