About the Role We are a small, high-touch practice in Chevy Chase, MD seeking an experienced Patient Care Coordinator (PCC) to deliver an exceptional, concierge-level patient experience—from first inquiry through post-op follow-up. This role is ideal for someone with plastic surgery and/or aesthetics experience who is equal parts warm, polished, organized, and confident in guiding patients toward the right treatment plan. The ideal candidate will be self-starting and motivated. This position includes sales/commission and requires flexibility to be cross-trained and support other functions as needed in a boutique environment. What You'll Do Concierge Patient Experience Serve as a primary point of contact via phone, text, email, and in-person—respond promptly and professionally. Create a "white-glove" experience: anticipate needs, reduce friction, and make patients feel cared for and confident. Educate patients on next steps and timelines (consult → pre-op → surgery/procedure → recovery → follow-up), in alignment with provider guidance. Consult Coordination & Sales (Commission Role) Schedule consultations and guide patients through the decision process with an education-first, ethical approach. Present treatment plans, quotes, packages, and timelines clearly and confidently. Discuss payment options and financing (if offered); collect deposits and coordinate conversion from consult-to-booking. Maintain a strong follow-up cadence for leads, post-consult patients, and no-shows—track outcomes and close the loop. Consistently meet or exceed performance goals while preserving a premium, non-pushy patient experience. Surgical & Treatment Logistics Coordinate pre-op requirements and checklists: paperwork, forms, photos, medical clearances/labs (as applicable), and instructions. Schedule pre-op and post-op visits; support post-op communication and handoffs to the clinical team.

Ensure day-of-procedure readiness:

arrival times confirmed, patient instructions reviewed, payments arranged, and workflow aligned. Systems, Documentation, and Operations Maintain accurate patient records and communication logs in the EMR/CRM. Keep schedules optimized and provider time protected; prevent gaps and reduce bottlenecks. Support patient-facing operational needs (post-op garments, skincare, supplies) as applicable. Cross-Training & Team Support (Boutique Practice) Flex to help where needed—front desk coverage, patient intake flow, follow-up calls, hospitality, and administrative support. Learn practice workflows quickly and contribute to continuous improvement of scripts, systems, and patient journey. Required Experience & Qualifications Experience in plastic surgery / aesthetics / dermatology / med spa / concierge medicine (strongly preferred). Proven ability to convert consultations to bookings in a patient-centered way (sales/coordination background). Excellent communication skills (verbal + written) with a polished, calm, professional presence.

Highly organized:

checklists, details, timelines, and follow-through are your default. Comfortable with EMR/CRM tools, scheduling, and patient communication platforms. High discretion and professionalism (HIPAA compliance and excellent judgment). Key Skills We're Looking For Luxury service mindset: warm, proactive, detail-oriented, solutions-focused Sales confidence: consultative selling, objection handling, follow-up discipline Operational excellence: scheduling, documentation, coordination, prioritization Emotional intelligence: ability to support patients through anxiety, excitement, and recovery

Adaptability:

thrives in a small practice where roles are shared and initiative matters Nice-to-Have Experience coordinating surgery schedules, pre-op clearances, and post-op care pathways Familiarity with financing platforms (CareCredit, Cherry, Alphaeon, etc.) Experience with photo documentation workflow and aesthetic treatment planning Bilingual (Spanish) a plus Success in This Role Looks Like Patients consistently describe their experience as seamless, warm, and "concierge" Strong consult-to-booking conversion and consistent follow-up execution Accurate documentation, smooth scheduling, and fewer last-minute surprises Willingness to jump in and help the team—no "that's not my job" mentality Treating team and patients alike as family

Job Type:

Full-time Pay:

From $75,000.00 per year

Benefits:

Employee discount Health insurance Paid time off Retirement plan

Work Location:

In person