We are looking for you. For the first time ever, AFD Orthodontics (The Center for Airway & Facial Development) is opening our most important role — the very first voice a new family hears . We're looking for a friendly, organized New Patient Intake Coordinator to be the first point of contact for new patients across our airway, facial development, and orthodontic specialties — guiding them through the initial consultation process and helping them feel welcomed, informed, and excited to begin treatment. Who We Are AFD Orthodontics (The Center for Airway & Facial Development) is a highly specialized, patient-centered, progressive practice that takes a collaborative, team-based approach to care. Our providers work together to offer comprehensive airway, craniofacial development, and orthodontic treatment solutions. By combining advanced technology with a holistic treatment philosophy, we prioritize each patient's long-term health, function, and smile. Key Responsibilities Conduct virtual consultations with prospective patients, creating a warm and welcoming first impression. Confidently present the journey of a patient at AFD from new patient consultation to treatment options and outcomes in order to help families move from inquiry to a scheduled in office consultation. Gather and review patient intake information and medical/dental history. Organize and efficiently manage multiple conversations and touch points throughout the day through phone, email and text. Clearly communicate consultation fees, financing options, and practice policies. Answer patient inquiries and provide exceptional, high-touch and timely customer service. Schedule new patient appointments and manage a multitasking, fast-paced daily schedule. Maintain accurate and confidential patient records in compliance with HIPAA. Work closely with clinical and treatment coordination teams to ensure seamless patient transitions from virtual to in-office care. Qualifications Personal experience as an AFD patient family is a strong plus — you don't need a sales background if you have a real story to tell. Prior experience in healthcare, dental, or medical front office is another plus. Comfortable guiding people through a decision with genuine enthusiasm and confidence — prior sales, customer service, or client-facing experience preferred (or equivalent experience as a passionate AFD family advocate). Excellent communication and organizational skills; comfortable multitasking across calls, messages, and virtual platforms. Ability to explain clinical concepts in an empathetic, patient-friendly manner. Tech-savvy with experience using telehealth platforms and EHR/practice management software. Comfortable working in a team-oriented, collaborative, multi-dimensional environment. HIPAA compliance knowledge is a plus. Why Join Us? Be the very first AFD experience new families have — and help them feel great about their decision to become our patients. Work in a hybrid, flexible role blending remote and in-office collaboration. Be part of a specialized, patient-focused practice group spanning airway, facial development, and orthodontics. Collaborate with top healthcare professionals in an innovative, team-based setting. Opportunity for growth and training within a growing multi-specialty group. Competitive compensation including benefits package, commensurate with experience. In person touchpoints at AFD Orthodontics and flexible (home/office) work schedule. Apply If you love helping patients, thrive in a fast-paced virtual environment, or have your own AFD story to tell, we'd love to hear from you. Apply today by sending your resume why you think you'd be a great fit for this role!

Pay:

$24.00 - $28.00 per hour Expected hours: 30.0 - 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Newark, DE 19702