Patient Care Coordinator Inclusive Pelvic Wellness Physiotherapy Palm Desert, CA Job Details Part-time $20 - $24 an hour 9 hours ago Benefits Opportunities for advancement Flexible schedule Qualifications Teamwork Process improvement Care documentation Medical scheduling Full Job Description Be the First Person Who Helps Patients Feel Comfortable, Welcome, and Confident They Chose the Right Place. Inclusive Pelvic Wellness is growing, and we're looking for a Patient Care Coordinator to become one of the foundational members of our new Palm Desert location. This is more than scheduling appointments or working a front desk. You'll help create the experience patients have from the moment they first reach out. You'll answer questions, help new patients take the next step, coordinate schedules and insurance, support the day-to-day flow of the practice, and make sure every person who contacts us feels heard and cared for. We're looking for someone who brings warmth, organization, confidence, and excellent customer service to every interaction. This role will begin part-time, Monday through Friday from approximately 8:00 AM to 12:00 PM , with a combination of in-person and work-from-home responsibilities based on the needs of the clinic. As Inclusive Pelvic Wellness continues to grow, this position is expected to progress into a full-time, Monday through Friday role in 2027 , creating an exciting opportunity to grow alongside the practice. Why This Role Matters Pelvic health can be an incredibly personal area of healthcare. Patients may be reaching out because they are experiencing pain, changes following pregnancy or surgery, difficulty participating in activities they love, or concerns they may feel nervous discussing. Your job is to make that first interaction easier. You'll help patients understand what happens next, keep communication clear, make scheduling simple, and create an organized experience from the first phone call through follow-up care. You will also work closely with the clinic owner as the practice grows, meaning your ideas, initiative, and contributions will genuinely matter. If you enjoy helping people, solving problems, keeping things organized, and being part of a small team where you can make an impact, this could be an excellent fit. What You'll Do Patient Communication & Lead Conversion Respond warmly and promptly to new patient calls, emails, inquiries, and referrals. Help prospective patients understand the next steps in getting started. Follow up with patient leads and convert appropriate inquiries into scheduled evaluations. Answer questions with confidence, compassion, and professionalism. Build relationships that help patients feel comfortable and supported from their first interaction. Scheduling & Patient Coordination Schedule evaluations, follow-up appointments, and ongoing patient visits. Manage the clinic calendar and help maintain a strong, organized schedule. Confirm appointments and follow up with patients when needed. Help reduce cancellations and keep patients engaged in their recommended care. Communicate scheduling changes clearly with patients and the clinical team. Insurance, Authorizations & Billing Support Verify insurance benefits and patient eligibility. Assist with obtaining insurance authorizations when required. Help patients understand coverage, copays, deductibles, and other financial responsibilities. Support billing and collections processes. Collect and document patient payments accurately and professionally. Front Office & Administrative Support Welcome and check in patients during in-person clinic hours. Maintain accurate patient information and documentation in Jane App EMR. Keep electronic patient records organized and up to date. Assist with administrative projects and day-to-day practice operations. Help create an organized, welcoming environment for patients and the clinical team. Marketing & Practice Growth Because this is a growing small business, you'll also have opportunities to expand beyond traditional front-office responsibilities. Depending on clinic needs and your interests, you may assist with: Patient outreach and follow-up. Email communication. Social media and marketing support. Community outreach. Practice-growth projects. Improving administrative systems and processes. This is a great opportunity for someone who enjoys variety and wants to learn more about healthcare administration, marketing, patient communication, and business operations. You're a

Great Fit If You:

Have 1 to 2+ years of healthcare front office, Patient Care Coordinator, medical scheduling, or similar experience. Have previous healthcare or medical office experience. Have experience with medical scheduling, insurance verification, authorizations, billing support, or patient collections. Are comfortable communicating with patients over the phone, email, and in person. Have strong customer service skills and genuinely enjoy helping people. Can communicate sensitive or complicated information with patience and professionalism. Stay organized while managing multiple priorities. Are comfortable learning new systems and technology. Have experience with Jane App EMR , or are confident learning a new EMR system. Are comfortable following up with prospective patients and helping them schedule care. Are willing to participate in proven sales and communication training to improve lead conversion and patient scheduling. Enjoy working independently while also being part of a collaborative team. Want to grow with a small practice rather than simply fill a front-desk position. What's In It for

You Pay:

$20 to $24 per hour, based on experience.

Starting Schedule:

Part-time, Monday through Friday, approximately 8:00 AM to 12:00 PM.

Future Growth:

Expected progression into a full-time, Monday through Friday, approximately 8:00 AM to 5:00 PM position beginning in 2027 as the clinic grows.

Work Setting:

Hybrid. The position will include both in-person clinic responsibilities and work-from-home hours. The exact balance may vary based on clinic volume and seasonal needs.

Additional advantages include:

Flexible scheduling. Opportunity to be part of a new and growing clinic location. Direct involvement with the business owner and clinic growth. Opportunities to expand your skills in scheduling, billing, insurance, marketing, patient communication, and operations. Increasing responsibility and advancement opportunities as the practice grows. A small-team environment where your ideas and contributions are valued. The opportunity to learn more about pelvic health, wellness, and private-practice healthcare. Why Join Inclusive Pelvic Wellness? We want Inclusive Pelvic Wellness to be a place where patients feel comfortable discussing concerns that can sometimes be deeply personal. That requires more than excellent clinical care. It requires a team that creates an environment that is warm, respectful, affirming, welcoming, and judgment-free. You'll have the opportunity to work with a diverse patient population while helping create an experience where people feel listened to and cared for. And because you'll be joining during an important period of growth, you won't simply be stepping into someone else's established position. You'll have the opportunity to help shape it. You'll learn directly alongside the practice owner, take on new responsibilities as the clinic grows, and have opportunities to advance your position over time. We're looking for someone who wants to be part of that growth. We're scheduling interviews now and moving quickly. If you want a role where your effort is noticed, your ideas matter, patients feel your impact, and there is a genuine opportunity to grow with the practice, apply today. We'd love to meet you.

Pay:

$20.00 - $24.00 per hour

Benefits:

Flexible schedule Opportunities for advancement Application Question(s): How many years of front desk, Patient Care Coordinator, or healthcare administrative experience do you have? Please describe your experience working in a healthcare or medical office setting. Do you have experience with EMR systems? If yes, which systems have you used, including any experience with Jane App? Do you have experience with insurance verification, authorizations, billing support, or collecting patient copays and payments? Please describe. Do you have experience with medical scheduling and managing a patient calendar? Do you have experience contacting new patient leads or inquiries and helping convert them into scheduled evaluations or consultations? Please describe. Are you comfortable participating in proven sales and communication training to improve patient lead follow-up and evaluation scheduling? This position will begin part-time, approximately 8:00 AM to 12:00 PM Monday through Friday, with both in-person and work-from-home responsibilities, and is expected to progress to full-time in 2027. Does this schedule and progression work for you?

Work Location:

In person