Patient Access Representative (West Hollywood, CA, 90048) | 07/27/26 Job Description The job description for your reference is below for your review:

Job Title:

Patient Services Coordinator (Patient Concierge)

Location:

West Hollywood, CA (On-Site)

Facility:

Cedars-Sinai Medical Center

Shift:

Day Shift (5x8 Hours) - Typically 8:00 AM to 5:30 PM (Start time may vary between 8:00 AM - 9:30 AM) Position Overview The Patient Concierge is a vital member of the Cedars-Sinai International care team, dedicated to delivering exceptional service to international patients and their families. This role focuses on ensuring a seamless, efficient, and highly personalized experience by addressing non-medical needs and enhancing overall patient satisfaction. The coordinator will act as a primary point of contact, facilitating access to hospital and community resources while maintaining the highest standards of hospitality, professionalism, and confidentiality. Required Qualifications High School Diploma or GED (Required)

Minimum of 3 years of high-level customer service or hospitality experience, preferably in a healthcare environment

Proven experience interacting with all organizational levels, including leadership and C-level executives

Strong problem-solving and communication skills with the ability to manage complex situations professionally Key Responsibilities Customer Service & Patient Experience Deliver exceptional customer service with a high level of professionalism and hospitality

Address and resolve patient and family concerns promptly and effectively

Respond accurately and efficiently to inquiries regarding services, hospital operations, personnel, and directions

Meet and greet patients and families, ensuring a welcoming and supportive environment

Administer patient and family satisfaction surveys Patient Coordination & Support Assist international patients and families with non-medical needs within the hospital and community

Coordinate services such as hotel accommodations, transportation, and VISA-related documentation

Facilitate access to interpreter services, dietary needs, and religious accommodations

Collaborate cross-functionally to ensure a seamless patient experience Operations & Administrative Duties Prepare and distribute welcome packets with information about Cedars-Sinai, Los Angeles, and local resources

Manage incoming inquiries, patient lounge operations, and telephone coverage

Track visitor logs, concierge services, and parking validations

Maintain and organize the patient lounge, including supplies, amenities, and coffee service

Submit and follow up on work orders, purchase requisitions, and vendor-related requests

Manage shared spaces such as conference rooms, prayer rooms, and lounges Resource Management & Networking Build and maintain a network of internal and external resources to support diverse patient needs

Assist in enhancing concierge services for VIP and international patients Compliance & Confidentiality Maintain strict adherence to HIPAA regulations and Cedars-Sinai policies

Ensure all patient information is handled securely and confidentially

Properly manage, store, and dispose of sensitive documents Additional Responsibilities Perform ad-hoc duties as assigned Work Environment This is a fully on-site, temporary role

Schedule flexibility required based on operational needs