A Concierge provides special assistance and courtesy services to guests and patrons at a hotel or club. Greets and provides services for building residents or tenants. Arranges reservations, purchases tickets, answers questions and responds to customer requests.
Resident Experience Coordinator RMS Property Management - 5.0 New Haven, CT Job Details Full-time $23 an hour 1 day ago Qualifications Visitor query response Record keeping Establishing local partnerships in a community engagement role Resident conversation engagement Customer relationship building Email customer support Operations coordination Greeting customers Client inquiry handling Property showing Mail distribution Brand representation Financial issue resolution Conducting guided tours Parking lot monitoring Customer service through social media Hospitality industry experience Mail management Mail processing Billing issue inquiries Customer interaction during outreach Entry level Coordinating resident events
Full Job Description About City Crossing- New Haven:
City Crossing - New Haven, CT is a premier mixed-use residential community, bringing together The Mason , Aura , Maddox , Pierpont , and Parkside to create a vibrant neighborhood in the heart of New Haven. Ideally located near Yale University, downtown employers, shopping, dining, and entertainment, City Crossing offers thoughtfully designed apartment homes, modern amenities, and a hospitality-inspired resident experience. Joining the City Crossing team means being part of a collaborative community dedicated to delivering exceptional service, building meaningful resident relationships, and helping create one of New Haven's most dynamic places to live Our commitment to excellence starts with our people. Every interaction—whether welcoming prospective residents, supporting current residents, maintaining our beautiful community, or ensuring seamless daily operations—helps create an outstanding living experience. We believe exceptional customer service, attention to detail, and teamwork are the foundation of everything we do.
Role Summary:
The Resident Experience Coordinator creates a welcoming atmosphere, assists residents, and provides tours for new prospects. This role enhances the luxury apartment experience by applying RMS Companies' hospitality expertise to create a hotel-like experience for renters.
Role Responsibilities:
Act as a professional, enthusiastic, and courteous ambassador of the building and RMS brand Plan and host resident events Give tours of the building and units to prospective renters - both walk-ins and appointments Work in coordination with leasing administrators in Headquarters office to secure leases and fill vacancies Assist and welcome residents moving into the building Monitor the building for maintenance needs and communicate to Maintenance Staff Monitor inbound email, social, and telephone inquiries and respond in a timely manner with the requested information - track and organize all information Work with the back-office staff on any payment issues Organize mail & packages Monitor parking garage Enforce community rules Establish partnerships and engage the local community Handle ad-hoc tasks as needed
Role Requirements:
Hospitality experience preferred Outgoing personality Positive energy and willingness to learn Training will be provided This is a full-time position, and candidates will be required to work weekend and/or night shifts RMS is an Affirmative Action/Equal Opportunity Employer
