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LTFMGTCO LTF Club Management Co, LLC
Membership Concierge
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What they do
A Concierge provides special assistance and courtesy services to guests and patrons at a hotel or club. Greets and provides services for building residents or tenants. Arranges reservations, purchases tickets, answers questions and responds to customer requests.
$34,852 / year median in Florida
+13% projected growth
Job Description
Position Summary As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals. Job Duties/Responsibilities Operates as first point of contact for members and guests entering resort Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition. Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments Serves as a key point of contact for new membership sales and member retention interactions. Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources Minimum Required Qualifications Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.