Lead Artist Concierge, Part-Time Allied Solutions Center for the Performing Arts Carmel, IN Job Details Part-time 10 hours ago Benefits 401(k) Employee assistance program Qualifications Vendor relationship building Employee relationship building Research Driver's License Productivity software

Full Job Description Description:

Position Purpose The Lead Artist Concierge is responsible for professional, efficient, and confidential service to guest artists and their teams while at Allied Solutions Center for the Performing Arts. The Lead Artist Concierge serves as a part-time hospitality point-of-contact for the venue, along with the Concierge Services Manager and all part-time Artist Concierges. All employees must embrace and consistently practice our core values of Inclusion, Excellence, Collaboration, Integrity and Innovation and actively participate in IDEA training and initiatives. Essential Functions and Responsibilities To be successful in this role, an individual must be able to perform the functions listed below in a satisfactory manner. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions. Concierge Services for Guest Artist As scheduled by the Concierge Services Manager, coordinates advancing for guest artists, pertaining to ground transportation, hotel accommodations (if required), hospitality and catering, including dietary requirements, in accordance with budget set up by Vice President of Programming Purchase and order required items and equipment, per artist rider Maintain and launder table linens, towels, etc. for the department Work with chef and outside caterers to develop meal menus for guest artists and crews Assist with scheduling Artist Concierges Work with Front of House and Development teams as needed to arrange artist Meet & Greets and VIP Events with donors and patrons Work show days, meet and welcome tour staff and serve as their point-of-contact during show days Research and maintain relationships with local vendors for hotel accommodations, restaurants, rental cars, car service, and other amenities to be used by guest artists. Code monthly expenses for approval Internal Hospitality Order or purchase ASCPA crew hospitality items including coffee, water, and snacks Assist Events Team as needed with internal events (board breakfast, bookies, etc.) Transportation The Lead Artist Concierge must possess a valid Driver's License and have and maintain a good driving record. May be required to drive a 14-person van, periodically, as well as rent vehicles. Knowledge, Skills and Abilities The requirements listed below are representative of the knowledge, skills and/or abilities required to perform each essential duty satisfactorily. The company will make reasonable accommodation to enable individuals with disabilities to perform these functions. Efficient, organized and detail oriented Possess excellent customer service skills Ability to effectively communicate both written and verbally Ability to interact with the public and address their concerns/ questions in a respectful manner Ability to solve problems, analyze and make decisions Ability to multitask and monitor several projects daily Ability to work under pressure of deadlines Ability to build and maintain positive working relationships Ability to work independently and collaborate effectively as part of a team Highly proficient and agile with technology including Microsoft Office and other software applications necessary to perform essential job functions and support other team members

Requirements:

Education and Experience To perform this job successfully, an individual must have the following education and/or experience. Bachelor's degree in hospitality preferred, or equivalent work experience 3-5 years of customer service or event planning experience Sewing and Wardrobe experience a plus Experience with Paylocity and Momentus Elite a plus Supervisory Responsibility This position occasionally assigns tasks to Artist Concierge team members on show days. Work Environment Coordinates and performs food set-up, service and clean-up. This position operates in a performing arts center, interacting directly with guest artists and their teams, also using standard office equipment such as computers, phones, copiers, etc. Physical Demands The physical demands described here are representative of those required by an employee to successfully perform the essential functions of this job. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions. Ability to stand for extended periods of time and to move intermittently throughout the workday Strong sensory skills, such as good eyesight, hearing and dexterity Ability to bend, push, lift, carry, pull and move up to 25 pounds occasionally Ability to speak and listen carefully Ability to stand, sit, walk, use hands, and reach with hands and arms Position Type and Expected Hours of Work This is a part-time, non-exempt position eligible for many benefits including participation in the 401(k) plan, paid volunteer hours, and the Employee Assistance Program. This position averages 15-20 hours per week and requires the ability to work a flexible and variable schedule including days, evenings and weekends. Travel Local travel to airports, hotels, and running errands as needed. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. AAP/EEO Statement Allied Solutions Center for the Performing Arts and Great American Songbook Foundation provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type with regard to race, color, religion, age, gender, national origin, LGBTQ, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.