Member Experience Concierge ON//X Performance Club Las Vegas, NV Job Details Part-time | Full-time $18

•$21 an hour 11 hours ago Benefits Health insurance Paid time off Employee discount Qualifications Photography Serving clients Greeting customers Post-sales issue resolution Brand representation Concierge services Initial Contact (sales skills) Mobile banking support Stocking Fitness customer service Billing issue inquiries Training Venue cleaning Teaching Entry level Office phone management Full Job Description Position Summary ON // X exists to build strong bodies, empowered lives, and thriving communities with purpose — we are purpose driven people serving people driven by purpose, rooted in Faith, Family and Achievement. As Member Experience Concierge, you carry that purpose into every interaction, often serving as a member's first and most frequent point of contact at the desk, in the training space, and everywhere in between. You'll know members by name and anticipate their needs before they ask, representing the brand through your energy and appearance as much as your words and actions. You will be empowered to solve issues with a "one touch" resolution and be expected to assist members getting to know our equipment. Key Responsibilities General Service Greet and check in members, treating every arrival as a warm personal welcome, never just a card scan Meet and qualify prospects at entry, connecting them with the sales team Answer phones and handle in-club service requests at the desk Help members use the Mobile app for personal info, billing, and account activity Keep the Performance Club stocked, tidy, and inviting Know company policy well enough to handle billing and contract questions — including saving cancellation requests — without unnecessary escalation Training, Recovery & Locker Room Spaces Support new member onboarding sessions Walk the Performance Club to assist members — cleaning up, answering questions, delivering towels or water, giving spots, assisting members with photography Confidently operate and teach use of ON // X's whole regimen: assessment, cardio, strength and recovery equipment. Help members use the Mobile App to assist their performance journey

Pay:

$18.00

•$21.00 per hour Expected hours: 30.0

•40.0 per week

Benefits:

Employee discount Health insurance Paid time off Application Question(s): Physical Demands

•are you comfortable on your feet for most of the shift and regularly lifting 45lbs or more? Do you exercise at least weekly? Are you interested in learning more about exercising? We will be open from 4.30 am until midnight 7 days a week and will be having opening, mid day, evening and closing shifts. Will you be able to work between 30 and 40 hours per week within those hours? Start Date

•would you be able to start on or about 10.20.26

Work Location:

In person