Concierge Role Information Location:

Concord Reserve | 2116 Dover Center Road, Westlake, Ohio 44145

Schedule:

Part-Time, 7:00am-3:00pm, every other weekend Who We Are Life Enriching Communities is a not-for-profit organization that provides exceptional everyday experiences for associates and residents in our vibrant senior living communities. Our values of respect, innovation, spirituality, and excellence guide everything we do, fostering a sense of extended family and teamwork within our community. Our residents are exceptional and kind, and our dedicated associates deliver a high level of service with grace and compassion. Join us in making a meaningful difference in the lives of seniors and their families. What You'll Love About Working Here At Life Enriching Communities, we believe exceptional care begins with an exceptional team. Alongside our warm and welcoming environment, we offer a package of: Health, Dental, Vision, Life, and Disability benefits Generous Paid Time Off (PTO) Retirement Fund with Company Match On-Site Gym Advancement opportunities Beautiful, state-of-the-art facilities A supportive team culture Work that truly makes a difference Excellent patient care ratios that support quality time with residents You, our Ideal Candidate The Concierge is responsible for ensuring the highest of level of hospitality and safety for residents and guests in the Independent Living area. Will perform routine and specialized duties which ensure that the area is safe and operating in a secure manner. On occasion, this role will be called upon to provide assistance in Life Enrichment resident activities. This is a highly visible position, and a key role in ensuring resident satisfaction. Responsibilities Communicate safety and security procedures throughout the campus; Investigate safety and security incidents which occur on campus property. Report all accidents or incidents residents or staff personnel to Department Head. Monitor fire and medical alarms. Handle all general administrative duties for Independent Living area. Conduct resident surveys, organize responses and make recommendations for improvements. Staff and demonstrate full knowledge of basic operation of the Concierge desk; answer and direct all incoming phone calls and visitors. Perform Wellness Check rounds of all occupied apartments. Other duties as assigned. Requirements High School Diploma or equivalent required. Demonstrated customer service orientation Microsoft Office proficiency CPR/ First Aid Life Enriching Communities is an equal opportunity employer committed to workplace diversity and compliance with the applicable provisions of the Americans with Disabilities Act. We are a drug-free and tobacco-free workplace.