JOB DESCRIPTION

The Asheville Symphony is seeking friendly, reliable, and confident House Managers to join our Front-of-House team for the 2026-27 season. House Managers are the primary front-of-house leaders during Asheville Symphony performances, managing Event Staff and Volunteers to create a safe, welcoming, accessible, and organized experience for every patron. This role is ideal for someone who enjoys working with people, thrives in a fast-paced event environment, and can remain calm and solutions-oriented when the unexpected happens. House Managers work closely with Asheville Symphony staff, venue personnel, event staff, and volunteer ushers to coordinate concert operations and provide an exceptional patron experience.

JOB DUTIES AND RESPONSIBILITIES

Serve as a visible and approachable front-of-house leader during performances. Coordinate and provide direction to event staff and volunteer ushers, including position assignments, onboarding, and troubleshooting. Assist with pre-concert setup and ensure front-of-house positions are prepared before doors open. Monitor lobby, seating, and patron flow before, during, and after performances. Assist patrons with seating questions, accessibility needs, late seating, and other concerns. Proactively identify and resolve patron-service issues while maintaining a calm, welcoming, and professional environment. Monitor the patron experience during performances and respond appropriately to disruptions or other concerns. Coordinate with Asheville Symphony staff, security, venue personnel, and fellow House Managers as needed. Assist with emergency procedures and patron safety when necessary. Support post-concert patron exit, staff and volunteer dismissal, teardown, and front-of-house reporting.

QUALIFICATIONS

1-2 years experience in a box office setting, house management, hospitality, events, or customer service. Background in the arts preferred. Ability to multitask, adaptability, problem solving, and attention to detail are all essential skills to this position's success. Ability to work with multiple diverse teams in changing capacities and remain level during long event days. Outstanding interpersonal and customer service skills are essential. Friendly and professional demeanor that engenders relationships with donors, patrons and colleagues. Is dependable, organized, and comfortable taking initiative. Remains calm and uses good judgement when solving problems or navigating challenging situations.

SCHEDULING

This is a part-time, event-based position. House Managers are generally expected to work at least seven performances per season. Availability is collected approximately one month before each concert, with shifts typically finalized three weeks prior to the performance. Shifts are typically 4-5 hours long for a single performance, though you are welcome to work double shifts for the Masterworks concerts, which have both matinee and evening performances. The schedule for the 2026-27 season is as follows: Sunday, September 6th, 2026: Symphony in the Park Saturday, September 26th, 2026: Masterworks 1: Fellowship Saturday, October 17th, 2026: Masterworks 2: Nightfall Saturday, November 14th, 2026: Masterworks 3: Double Take Tuesday, November 17th, 2026: Solo Piano Showcase Saturday, December 19th, 2026: Handel's Messiah Saturday, February 20th, 2027: Masterworks 4: London Saturday, March 20th, 2027: Masterworks 5: Dedication Saturday, April 17th, 2027: Masterworks 6: Marquee Saturday, May 22nd, 2027: Masterworks 7: Homeland

ORGANIZATION/ORCHESTRA DESCRIPTION

Asheville Symphony:

The Asheville Symphony is a leader among cultural organizations in a desirable, arts-focused community. The Symphony has experienced remarkable growth in artistic excellence, educational and program offerings, and revenue in the last several years, reaching an audience of more than 50,000 annually through ticketed performances, community programming, and music education programs. The Asheville Symphony provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.

Asheville, North Carolina:

Asheville is the largest city in Western North Carolina and is the regional center for medical services, manufacturing, transportation, banking and professional services, shopping, dining and the visual and performing arts. At 2,200 feet in elevation, Asheville is located on a plateau divided by the French Broad River, at the hub of the Great Smoky and Blue Ridge Mountains. The Asheville area is world renowned as a bustling tourist destination attracting over 11 million visitors and tourists each year who come for the natural beauty and vibrant hospitality the city offers. Asheville is a major destination for recreation activities and home to George Vanderbilt's Biltmore Estate. Every year, Asheville is listed in varied publications as one of the top 10 cities in which to live, retire, visit or dine. To learn more about Asheville-Buncombe's creative culture, the economy, and innovation check out the video "Asheville Creates." The video can be viewed at .

Status:

Part-time.

Compensation:

$25/ hour Application Deadline & How to

Apply:

September 4th, 2026. To apply, please send your resume and a statement of interest to mjstarkweather@ashevillesymphony.org

Pay:

Up to $25.00 per hour

Work Location:

In person