Job Title:

Casino Shift Manager Position Category:

PMO Department:

Administration License Class:

III DOL Status:

Exempt Cash Handling:

Yes Licensing Title:

Shift Mgr.

PURPOSE OF POSITION

The Casino Shift Manager is to ensure positive guest relations within all departments, assisting in enforcing casino policies and procedures, assist with promotions, slot/table drops, and offer assistance to resolve guest and employee concerns. The Casino Shift Manager is the key point of contact regarding all casino matters in lieu of present department managers. The Casino Shift Manager is responsible for providing professional, quality and efficient customer service to guests through daily interaction on the guest floor. Additionally, they are responsible for assisting management with documenting observations and providing suggestions in all areas to improve the overall business. Though the Casino Shift Manager's primary focus is the activity within the guest floor area, the manager may assist with special events & player tracking. The Casino Shift Manager is responsible for notifying surveillance, security and the Tribal Gaming Agency (TGA) of any suspicious activity.

REPORTING RELATIONSHIPS

Reports Directly to:

Casino Operations Manager Other Important Contacts:

General Manager, CFO, Department Managers, Department Supervisors, Legal, TGA, all Employees

DUTIES AND RESPONSIBILITIES

Maintain an active presence on the casino floor at all times. Works hand in hand with security to ensure the safety of guests and team members. Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. Maintains security of all games, monies and personnel. Remains alert to any unusual or questionable activity by casino employees or gaming guest and takes appropriate action to correct the situation within established policies and procedures. Monitors all relevant activities of the department, to ensure that all applicable laws, rules, regulations and controls of the organization, and the National Indian Gaming Commission (NIGC), and the Nooksack Tribal Gaming Commission (TGA), Washington State Gaming Commission (WSGC) are understood and enforced by the department personnel. Maintains excellent working relationships with all staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. Maintains a shift log noting any unusual occurrences, incidents, equipment failures, safety issues, disputes, etc. Visits work spaces, break areas and other work shifts in order to be available and/or visible to staff members with express purpose of showing interest, concern or appreciation. Forms opinions and makes decisions based on information and the identification of available facts. Makes decisions or draws conclusions using data and information from experience. Because of the Casino's commitment to our guests and customer service, each employee may be expected to perform a wide range of duties from time to time. Such duties may or may not be related to their regular responsibilities.

REQUIRED EDUCATION, EXPERIENCE AND TRAINING FOR POSITION

Must be at least 21 years of age. Previous experience working in Table Games and/or Slots Ability to obtain and maintain a Nooksack Tribal Gaming Agency License and Class III Washington State Gaming License. Must pass drug testing requirements.

WORKING CONDITIONS

Requires working in loud, crowded, and smoke-filled casino environment. Must be able to work days, nights, weekends, and holidays.

PHYSICAL DEMANDS

Standing and walking for long periods of time. Must be able to speak and write in English. Must be able to bend and reach.

KNOWLEDGE, SKILLS AND ABILITIES

Excellent writing skills. Strong interpersonal and communication skills. Proficient computer skills Problem solving skills. Excellent listening skills. Multi-tasking skills. Excellent organizational skills. Negotiation skills. Conflict management skills. Strategic planning skills. Strong employee relations skills. Excellent customer service skills. Ability to create an employee-centered workplace, while maintaining necessary discipline. Ability to manage conflict effectively. Ability to maintain highly confidential information and operate in highly sensitive situations. Ability to proactively solve problems. Ability to manage multiple projects and multiple personnel.