Title:

Host/Hostess Location:

Onsite FLSA:

Nonexempt Status:

Part-Time Schedule:

Friday-Sunday required, other shifts as needed

Pay Range:

$7.00/hr (In-season) $12.00/hr (Off-season)

Reports To:

Food & Beverage Supervisor, Director of Food & Beverage Job Summary:

Princess Royale Oceanfront Resort is seeking a friendly, welcoming, and organized Host/Hostess to be the first point of contact for our dining guests. The Host/Hostess is responsible for creating a positive first impression, warmly welcoming guests, managing seating and wait times, and helping ensure an organized and enjoyable dining experience. The ideal candidate is personable, professional, and comfortable working in a fast-paced environment. Strong communication skills, attention to detail, and the ability to remain calm and welcoming during busy periods are essential.

Responsibilities:

• Welcome guests promptly with a friendly, professional, and positive attitude.
• Create a warm and inviting first impression for every guest entering the restaurant.
• Manage the flow of guests entering the restaurant and coordinate seating with Servers and management.
• Maintain accurate knowledge of table availability, sections, and seating capacity.
• Escort guests to their tables and provide menus as appropriate.
• Manage reservations, waitlists, and guest seating in an organized and efficient manner.
• Provide guests with accurate information regarding wait times, menu offerings, restaurant services, and resort amenities when appropriate.
• Communicate estimated wait times clearly and courteously.
• Monitor dining room activity and communicate with Servers and management to maintain an efficient flow of service.
• Answer incoming calls and assist guests with general questions and requests.
• Maintain an organized and professional host/hostess stand and entrance area.
• Assist with setting and resetting tables as needed.
• Monitor the dining room and notify appropriate team members when tables require attention.
• Assist Servers and other Food & Beverage team members during busy periods as needed.
• Respond to guest questions and concerns professionally and notify management when additional assistance is required.
• Maintain a clean, organized, and welcoming dining environment.
• Follow all resort policies, procedures, and service standards.

Other Duties:

This job description is not designed to be an exhaustive list of duties, responsibilities, and activities required of the candidate for this position. Required duties, responsibilities, and activities may change at any time with or without notice.

Education/Experience/Skills:

• Previous host/hostess, restaurant, or customer service experience preferred, but not required.
• Excellent communication and interpersonal skills.
• Friendly, outgoing, and professional personality.
• Strong organizational and multitasking abilities.
• Ability to remain calm, courteous, and professional during busy periods.
• Ability to work effectively as part of a team.
• Strong attention to detail.
• Ability to stand and walk for extended periods.
• Dependable, punctual, and willing to work a flexible schedule.
• Must be available to work weekends and holidays as needed.
• Ability to learn and effectively use restaurant reservation and/or POS systems.

Work Environment:

• Indoor/Outdoor, with long periods of standing, walking and lifting of items up to 50 lbs.
• Loading/Unloading
• Day Shift
• Night Shift
• 8 hour shifts
• Weekends and holidays
• Customer facing

Benefits:

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401(k) w/ Employer Match
• Profit Sharing
• Paid Sick Time Off
• Paid Vacation Time
• Employee Meal Equal Opportunity & Americans with Disabilities Act (ADA)

Statements:

The Princess Royale Oceanfront Resort is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status. Consistent with the Americans with Disabilities Act (ADA), it is policy to provide reasonable accommodation when requested by a qualified applicant, candidate, or employee with a disability, unless such accommodation would cause an undue hardship.

Pay:

$16.00 per hour Expected hours: 15.0 - 25.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person