Maitre D

Job Details Maître D' |

Flagship Italian Concept Location:

Birmingham, MI The Vision We are seeking an enthusiastic Maître D' to drive an exceptional guest experience and precise, intentional operational flow at a new, landmark fine dining Italian destination in Birmingham, MI. Under the guidance of the General Manager & Lead Sommelier, the Maître D' serves as the first and final point of contact for our guests, setting the tone for an exceptional dining experience. This role is integral in cultivating a warm, inviting, energetic yet distinguished atmosphere.

Responsibilities:

Guest Engagement:

Warmly welcome guests upon arrival, manage inquiries, reservations, and seating preferences, and ensure personalized experiences for special occasions.

Leadership and Coordination:

Guide and train the host team, oversee table assignments, manage waitlists, and ensure seamless communication between dining and kitchen teams.

Operational Excellence:

Maintain the dining room's ambiance, cleanliness, and setup while enforcing service policies and standards.

Problem-Solving:

Address guest concerns promptly and implement proactive strategies to avoid service disruptions.

Reservation Management:

Accurately manage reservations and optimize seating for guest satisfaction and revenue.

Qualifications:

A deep enthusiasm for food, beverage, and hospitality with a desire to create memorable experiences for guests. Minimum of 3 years' experience in a similar role. Exceptional communication and interpersonal skills, paired with excellent organizational abilities and a guest-focused mindset. Proficiency in computer systems, including POS Toast, MS Office - Excel, and MS Word, OpenTable, TripleSeat, Canva Ability to work in a fast-paced environment and adapt to the dynamic nature of an upscale restaurant. Physical ability to reach, bend, stoop, and frequently lift up to 40 lbs.

We are proud to offer:

Opportunities for growth and advancement Education sessions Access to 401K with the opportunity to receive up to 5.0% of your earnings as matching contributions Access to competitive Medical Benefits, including Vision & Dental Options Employee discounts

Compensation Details Compensation:

Salary (Based on Experience)

Pay:

$25.00 - $35.00 per hour

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Work Location:

In person