$14/hour + tips La Condesa is inspired by the culture, energy, and cuisine of Mexico City's namesake bohemian neighborhood, located in the heart of downtown Austin's 2nd Street District. This energy translates to a positive, teamwork-driven spirit and passion for serving our guests, as well as our community. Our seasonally-changing menu further reflects our commitment to sustainability, through responsible sourcing of only the best ingredients from our local farmer community. We also legit have the best margaritas in all of Austin. Ask anyone.
JOB OVERVIEW
The Host is the first impression of La Condesa and sets the tone for every guest experience. You'll welcome guests with warmth, manage the flow of the dining room, and keep service running smoothly alongside the rest of the team. This role is equal parts hospitality, organization, and communication; you'll juggle reservations, wait times, and guest needs while creating an experience that feels effortless from the moment someone walks through the door.
What you'll doWelcome every guest with genuine hospitality and make them feel at home from the moment they arrive.
Manage reservations, waitlists, and seating to keep service flowing efficiently.
Escort guests to their tables while communicating important reservation notes to the service team.
Maintain accurate table statuses and provide realistic wait time expectations.
Help create memorable guest experiences by anticipating needs and personalizing service whenever possible.
Answer questions about the menu, neighborhood, parking, and local recommendations.
Keep the host stand, entrance, restrooms, and surrounding areas clean, organized, and guest-ready.
Support table resets and assist the team wherever needed during service.
Address guest concerns professionally and partner with managers to resolve issues quickly.
Communicate clearly with the service team to ensure a seamless guest experience.
Follow all health, safety, and cleanliness standards.
Jump in wherever needed; great hospitality is a team sport.
Who you areYou genuinely enjoy making people feel welcome.
You stay calm and organized, even when the restaurant is buzzing.
You can balance multiple priorities without losing attention to detail.
You're a clear communicator and enjoy working as part of a team.
You anticipate needs before someone has to ask.
You're reliable, positive, and always willing to help.
Previous restaurant or hospitality experience is a plus, but great energy and willingness to learn matter most.
BENEFITSWe are proud to offer competitive wages and the following benefits for full-time employees:
Paid time off50% off discount at most New Waterloo restaurantsHealth, vision + dental benefits401K matchingPaid holidaysVolunteer payTuition reimbursementReferral bonusesDiscounts at our shops, hotels + local partnerships
ABOUT NEW
WATERLOONew Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.
New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will be accepting applications on an ongoing basis until a candidate is selected for this role.