As a Lobby Ambassador at Marriott International, you will be the face of our commitment to providing world-class service and hospitality. Located in over 8,000 properties across 139 countries, our team members embody the innovation, quality, and heritage that have defined Marriott as a global leader in hospitality. Your role is crucial in making our guests feel welcome and valued from the moment they step into our hotel. By offering personalized attention and nurturing a pleasant environment, you ensure that Marriott continues to be synonymous with a first-rate guest experience. Responsibilities Greet all guests promptly and warmly upon entering the hotel. Provide information and assistance regarding hotel amenities, local attractions, and dining options. Manage check-in and check-out processes efficiently. Address guest concerns and requests promptly to ensure satisfaction. Maintain a professional appearance and demeanor at all times. Record and feedback any customer complaints or compliments to the management. Assist in the coordination of front desk activities and communicate with other departments to enhance guest services. Required Skills Excellent interpersonal and communication skills. Strong organizational skills with the ability to multitask. Proficient in customer relationship management (CRM) software and various office software. Ability to handle stress and stay calm under pressure.