Front Desk Agent Wingate by Wyndham - 3.3 Sioux City, IA Job Details Part-time | Full-time $12 - $14 an hour 22 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Qualifications Customer communication Multitasking High school diploma or GED Driver's License Attention to detail Friendly demeanor Local attractions guest recommendation Phone etiquette Hotel experience Interpersonal communication Full Job Description Overview Our Wingate by Wyndham hotel is seeking 2 friendly, attentive, and efficient Front Desk Agents to join our team. The ideal candidates will play a crucial role in welcoming our guests, running the front desk, and assisting with public area cleaning and laundry duties on down time. This position requires a strong work ethic, attention to detail, and a commitment to providing exceptional service in the hospitality industry. We are seeking to add two individuals to our team - for a minimum of 16 hours and maximum of 40 hours a week. Overtime is allowed in the cases of filling in for someone else, emergencies, etc. The shift hours include Saturday and Sundays 2 pm to 10 pm shifts, and four overnight 10 pm and 6 am shifts. Duties Greet guests upon arrival with a warm and welcoming demeanor. Manage check-in and check-out processes efficiently, ensuring accuracy in guest information. Handle guest inquiries and provide information about hotel amenities, services, and local attractions. Process reservations and cancellations using multi-line phone systems and hotel management software. Assist with night audit duties as required, ensuring all financial transactions are accurately recorded. Maintain front desk appearance and ensure the area is organized and welcoming. Address guest complaints or issues promptly and professionally to ensure satisfaction. Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrivals. Provide support for special requests or needs from guests, enhancing their overall experience. Skills Bilingual or multilingual abilities are highly desirable to cater to diverse guests and fellow staff members. Previous hotel experience is preferred, particularly in front desk operations or guest services roles. Proficient in phone etiquette and handling multi-line phone systems effectively. Knowledge of night audit processes is a plus, along with familiarity with hotel management software. Excellent interpersonal skills to build rapport with guests and resolve issues amicably. Ability to work flexible hours, including nights and weekends. Join our team as a Front Desk Agent where your contributions will directly impact the quality of our guests' experiences!

Job Types:

Full-time, Part-time Pay:

$12.00 - $14.00 per hour Expected hours: 32.0 - 40.0 per week

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person