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Timberlake Hotel
Part-Time Front Desk - 2:00 PM 10:00 PM
Entry-Level JobVerifiedNo experience needed
Career Insights for Hotel Desk Clerk
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Based on Minnesota data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$29,966 / year median in Minnesota
Job Description
Position Summary This part-time Evening Guest Service/Front Desk position covers 2:00 PM-10:00 PM shifts, four days a week, with occasional weekend and early-morning (6:00 AM-2:00 PM) coverage based on occupancy. This associate is the face of the hotel during the evening shift — delivering attentive, professional service while working independently and using sound judgment. Schedule Part-time, 4 days per week, 2:00 PM - 10:00 PM. Some weekend availability required. Occasional 6:00 AM - 2:00 PM shifts may be required based on hotel occupancy. Guest Services Responsibilities
- Greets and assists guests warmly, anticipating needs before they're asked
- Delivers a consistently high standard of service at every guest interaction
- Handles check-ins, check-outs, billing, reservations, and special requests accurately and efficiently
- Speaks knowledgeably about the property, amenities, and the local Staples always being a champion for Discover Staples.
- Balances independent work with team support, pitching in across departments as needed
- Maximizes room revenue through effective selling techniques and upselling
- Manages room availability and follows all booking policies and procedures
- Assists with maintaining a tidy lobby and work areas, restocking supplies, and completing assigned projects during slower periods Operational Responsibilities
- Handles all equipment properly
- Plans and prioritizes to keep pace with a fast-moving shift
- Keeps the work area clean and safe
- Knows and follows emergency and incident-reporting procedures Skills & Competencies
- Highly organized, detail-oriented, and self-directed
- Excellent verbal and written communicator
- Computer literate — comfortable with Microsoft Office and quick to learn new systems
- Thrives in a fast-paced environment; juggles multiple priorities with ease
- Hospitality or guest service experience preferred
- Cash handling experience a plus
- Available weekends, with flexibility for occasional early-morning shifts Education High school diploma or GED required. Physical Requirements
- Able to lift, push, and pull up to 75 lbs occasionally
- Able to stand for extended periods throughout the shift
- Able to move throughout the hotel property as needed