Position Summary This part-time Evening Guest Service/Front Desk position covers 2:00 PM-10:00 PM shifts, four days a week, with occasional weekend and early-morning (6:00 AM-2:00 PM) coverage based on occupancy. This associate is the face of the hotel during the evening shift — delivering attentive, professional service while working independently and using sound judgment. Schedule Part-time, 4 days per week, 2:00 PM - 10:00 PM. Some weekend availability required. Occasional 6:00 AM - 2:00 PM shifts may be required based on hotel occupancy. Guest Services Responsibilities

• Greets and assists guests warmly, anticipating needs before they're asked
• Delivers a consistently high standard of service at every guest interaction
• Handles check-ins, check-outs, billing, reservations, and special requests accurately and efficiently
• Speaks knowledgeably about the property, amenities, and the local Staples always being a champion for Discover Staples.
• Balances independent work with team support, pitching in across departments as needed
• Maximizes room revenue through effective selling techniques and upselling
• Manages room availability and follows all booking policies and procedures
• Assists with maintaining a tidy lobby and work areas, restocking supplies, and completing assigned projects during slower periods Operational Responsibilities
• Handles all equipment properly
• Plans and prioritizes to keep pace with a fast-moving shift
• Keeps the work area clean and safe
• Knows and follows emergency and incident-reporting procedures Skills & Competencies
• Highly organized, detail-oriented, and self-directed
• Excellent verbal and written communicator
• Computer literate — comfortable with Microsoft Office and quick to learn new systems
• Thrives in a fast-paced environment; juggles multiple priorities with ease
• Hospitality or guest service experience preferred
• Cash handling experience a plus
• Available weekends, with flexibility for occasional early-morning shifts Education High school diploma or GED required. Physical Requirements
• Able to lift, push, and pull up to 75 lbs occasionally
• Able to stand for extended periods throughout the shift
• Able to move throughout the hotel property as needed

Job Type:

Part-time Pay:

$15.00 - $17.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Flexible schedule Health insurance Application Question(s): Do you have a cellphone with a working voicemail able to receive messages?

Experience:

Hotel:

1 year (Preferred)

Work Location:

In person