Front Desk Agent Holiday Inn Express -

Batavia, NY Pay:

$16.00 per hour Holiday Inn Express Batavia is hiring a dependable, guest-focused Front Desk Agent to join our hotel team. The Front Desk Agent is the first impression of the hotel and plays an important role in creating a welcoming, professional experience for every guest. This position is responsible for checking guests in and out, answering questions, assisting with reservations, and helping support the daily operation of the hotel. Responsibilities Greet guests in a friendly and professional manner Check guests in and out accurately Answer phone calls and assist with reservations Handle guest questions, requests, and concerns Communicate with housekeeping and maintenance regarding room status and guest needs Process payments, guest accounts, and basic billing questions Maintain a clean and organized front desk area Follow hotel policies, brand standards, and cash-handling procedures Assist with daily reports, shift paperwork, and guest service follow-up Work as part of the hotel team to support a smooth daily operation Qualifications Previous hotel front desk or customer service experience is preferred but not required Must be dependable and able to report to scheduled shifts on time Strong communication and guest-service skills Ability to stay calm and professional during busy periods Basic computer skills required Weekend and holiday availability is required Positive attitude and willingness to help where needed Benefits $16.00 per hour Employee travel discounts Opportunity to gain hotel experience Supportive hotel team environment We are looking for someone who takes pride in guest service, shows up consistently, and understands the importance of being part of a reliable hotel team. Apply today to join the Holiday Inn Express Batavia team.

Pay:

From $16.00 per hour Expected hours: 20.0 - 40.0 per week

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person