Overview Join our dynamic hospitality team as a Hotel Front Desk / Office Admin, where your energetic and customer-focused approach will create memorable guest experiences and ensure smooth daily operations. In this vital role, you will serve as the first point of contact for guests and visitors, managing front desk activities, reservations, and administrative tasks with professionalism and enthusiasm. Your multilingual skills and hospitality expertise will help foster guest satisfaction, streamline hotel management processes, and uphold our commitment to exceptional service. Duties Greet guests warmly upon arrival, providing excellent customer service and clear communication in multiple languages as needed Manage hotel reservations using property management systems (PMS) such as OPERA or similar platforms, ensuring accurate booking and guest information Handle check-in and check-out procedures efficiently while maintaining a friendly and professional demeanor Administration Duties Respond promptly to guest inquiries via phone or in person, demonstrating strong phone etiquette and problem-solving skills Assist with guest services including concierge requests, room assignments, and resolving issues to enhance guest relations Maintain front desk operations by managing guest accounts, processing payments, and conducting night audits when required Support hotel management with administrative duties such as filing, data entry, scheduling, and coordinating emergency procedures Experience Proven experience in hospitality management or front desk operations within a hotel or resort environment Familiarity with property management systems (PMS), especially OPERA or similar platforms Strong customer service background with excellent communication skills in bilingual or multilingual settings Knowledge of hotel emergency procedures and guest safety protocols Experience handling reservations, guest relations, and resolving customer service issues efficiently Ability to perform night audit functions and manage property operations during late shifts is a plus Previous resort experience or working in a high-volume hotel environment is highly desirable Join us to be part of a vibrant team dedicated to delivering outstanding hospitality experiences! Your energy, attention to detail, and passion for service will make a real difference in our guests' stay while supporting the seamless operation of our hotel.

Pay:

$10.00 - $14.00 per hour

Work Location:

In person