Clover Playground & CafePlayground Monitor Job DescriptionPosition Overview Playground Monitors are responsible for helping create a safe, welcoming, and fun environment for every child and family at Clover Playground & Cafe. This role requires team members to be alert, engaged, friendly, and proactive at all times. Playground Monitors are not simply watching the play area. They are actively supervising, enforcing Clover's safety rules, interacting positively with children and parents, maintaining cleanliness, and identifying potential safety concerns before an accident occurs. Key Responsibilities Safety & Supervision Actively monitor children throughout assigned play areas. Remain standing, alert, and attentive while monitoring. Personal phones should not be used while on the floor. Enforce all Clover playground rules kindly, consistently, and confidently. Redirect unsafe play before it becomes an injury or incident. Pay special attention to equipment with age or size restrictions. Ensure children are using equipment appropriately and safely. Immediately notify a manager of injuries, damaged equipment, unusual hazards, or significant safety concerns. Follow Clover procedures for accidents and incident reports. Guest Experience Greet children and families with a warm, welcoming attitude. Be approachable and willing to help guests throughout their visit. Communicate rules positively rather than simply telling children what they cannot do. Stay calm and professional when addressing an upset child or parent. Help create the friendly, family-focused environment Clover is known for. Cleanliness & Facility Care Continuously scan the playground for trash, spills, misplaced items, and other hazards. Complete assigned cleaning and sanitizing tasks throughout the shift. Keep play areas organized and presentable. Immediately address spills or block off unsafe areas until they can be properly cleaned. Notify management if equipment appears damaged, loose, worn, or unsafe. Team Responsibilities Communicate clearly with other monitors and managers. Stay in your assigned zone unless directed otherwise. Help teammates when another area becomes busy. Complete opening, closing, and shift-change responsibilities. Follow all Clover policies, procedures, and safety standards. What We Look For Friendly and comfortable interacting with children and adults Responsible, dependable, and punctual Highly observant with strong attention to safety Able to confidently enforce rules while remaining kind and professional Comfortable working in a busy, high-energy environment Willing to clean and help wherever needed Strong communication and teamwork skills Able to remain on your feet and move throughout the playground for extended periods The Clover Standard At Clover, safety and hospitality go hand in hand. Playground Monitors should always be asking: Is it safe? Is it clean? Does the guest feel welcomed and cared for? Clover Playground & CafeFront Desk Attendant Job DescriptionPosition Overview Front Desk Attendants are often the first and last Clover team members our guests interact with. This position sets the tone for the entire Clover experience. Front Desk Attendants are responsible for welcoming families, completing check-in accurately and efficiently, explaining Clover policies, answering questions, managing reservations and waivers, and helping the entrance and lobby remain organized and inviting. Key Responsibilities Guest Check-In Warmly greet every family entering Clover. Check guests in accurately using Clover's reservation and point-of-sale systems. Confirm required waivers and other admission requirements. Provide wristbands or other admission materials as required. Explain important playground rules and policies to new guests. Help manage session times, capacity, reservations, and walk-in availability. Maintain an organized entrance during busy arrival periods. Customer Service Answer guest questions about open play, memberships, parties, events, pricing, and Clover policies. Communicate policies clearly and kindly, even when the answer may not be what the guest hoped for. Listen carefully when a customer has a concern and involve a manager when appropriate. Never argue with a guest or become defensive. Help guests feel acknowledged, heard, and cared for. Answer the phone professionally and direct questions appropriately. Safety & Facility Awareness Ensure guests entering the playground understand Clover's important safety rules. Watch for children attempting to leave the facility without their accompanying adult. Keep the entrance and front desk area clean, organized, and free of hazards. Immediately communicate safety concerns or incidents to a manager. Remain aware of what is happening throughout the facility, even when completing administrative tasks. Front Desk Operations Process admissions, memberships, and other transactions accurately. Assist with reservations and guest accounts as needed. Follow Clover procedures for cash and credit card transactions. Keep the front desk organized and stocked. Communicate important guest information to managers and other team members. Complete assigned opening and closing responsibilities. What We Look For Warm, friendly, and confident personality Excellent customer-service skills Strong verbal communication Comfortable speaking with both children and adults Organized and detail-oriented Able to multitask during busy periods Calm and professional when handling difficult situations Dependable and punctual Comfortable learning reservation and point-of-sale technology Willing to take initiative instead of waiting to be told what needs to be done The Clover Standard Every family should feel like we are genuinely happy they chose to spend their time at Clover.

Pay:

$22.01 per hour

Benefits:

Employee discount

Work Location:

In person