What You Will Accomplish

• Supervise, coach, motivate, and support Front Office and Housekeeping team members.
• Oversee guest check-in and check-out procedures, ensuring adherence to hotel standards and procedures.
• Ensure Guest Service Agents consistently review arrivals, departures, room assignments, and special requests.
• Monitor room inventory and assist in optimizing room utilization and revenue opportunities.
• Ensure compliance with all accounting, cashiering, and audit procedures, including:
• Cash handling
• Credit card processing
• Adjustments and transfers
• Disputes and charge corrections
• Assist guests with reservations, hotel information, local recommendations, and concierge-related requests.
• Support Front Office operations by performing Guest Service Agent duties as needed.
• Supervise housekeeping staff to ensure cleanliness, presentation, and quality standards are consistently achieved.
• Conduct regular inspections of guest rooms, public spaces, and back-of-house areas.
• Monitor productivity and completion of daily housekeeping assignments.
• Coordinate room readiness and cleaning priorities with Front Office staff to support guest arrivals and departures.
• Verify completion of laundry operations, inventory replenishment, and housekeeping supply management.
• Assist housekeeping operations as needed during high occupancy periods or staffing shortages.
• Provide exceptional guest service and act as a primary point of contact for guest concerns.
• Resolve guest complaints and service issues within established authority levels.
• Utilize service recovery techniques to ensure guest satisfaction and loyalty.
• Communicate guest needs effectively with all hotel departments to ensure timely fulfillment of requests.
• Maintain a professional, courteous, and positive attitude during all guest interactions.
• Serve as a liaison between Front Office, Housekeeping, and other hotel departments.
• Coordinate room status updates and operational priorities to ensure efficient room turnover and guest readiness.
• Perform administrative functions that support departmental operations and hotel management.
• Support lost and found procedures and ensure proper documentation of recovered guest items. What You Will Bring
• Minimum 2 years of hotel operations experience in Front Office, Housekeeping, or related hospitality operations.
• Strong knowledge of hotel guest service standards and housekeeping operations.
• Strong attention to detail and commitment to quality standards. Excellent guest service and conflict-resolution skills.
• Ability to lead, coach, and develop team members.
• Strong communication, organizational, and problem-solving skills.
• Ability to prioritize multiple tasks in a fast-paced hospitality environment.
• Proficiency with hotel property management systems and standard computer applications.
• Ability to work flexible schedules, including weekends, holidays, AM/PM shifts, and occasional overnight coverage. Great If you have
• Marriott experience preferred.
• Experience supervising multiple hotel departments.
• Bilingual skills (English/Spanish) preferred.
• Minimum 1 year of supervisory or leadership experience.

PHYSICAL REQUIREMENTS

• Regular standing and walking throughout the hotel.
• Ability to inspect guest rooms and public areas.
• Frequent bending, stooping, reaching, and lifting.
• Ability to lift up to 50 pounds occasionally.
• Ability to work in indoor and outdoor environments and around cleaning chemicals, equipment, and laundry operations.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Pay:

From $21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Free parking Health insurance Life insurance Paid time off Referral program Vision insurance

Work Location:

In person