Dual Hotel Rooms Operations Manager Residence Inn/Fairfield by Marriott San Jose North/Silicon Valley Alviso, CA Job Details Full-time $70,000 - $80,000 a year 15 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Employee discount Flexible schedule Qualifications Bilingual Computer operation Customer communication Interpersonal skills In-person customer service Managing hospitality teams Hotel guest service standards Team development Customer engagement Revenue target achievement Leading team collaboration initiatives Computer skills Budgeting Hotel staff training Training & development Business operations Employee engagement Team motivation (leadership skill) Team building Hotel management Full Job Description Job Description We have an exciting opportunity for an experienced Hotel leader! We are looking for a Rooms Operations Manager to help lead our team at the Residence Inn & Fairfield San Jose North - Silicon Valley We are looking to expand its executive team with someone who can provide leadership across all departments, with a special focus in Front Desk and Bar/Bistro Operations. This position is hands-on and the right fit for someone who has a passion for customer service, a proactive attitude, is self-driven and is ready to help lead our team!

LEADERSHIP

We are looking for a solid leader with strong interpersonal skills and emotional intelligence awareness. With direct oversite of Front Desk and Bar/Bistro we are looking for a candidate who will inspire the teams to achieve exceptional customer service. We need a leader who is committed to training and developing an exceptional team. Someone who is highly organized and can work the long hours required to run this premier hotel. Being proactive, adaptive, decisive, and reliable would be an attractive combination.

INDUSTRY KNOWLEDGE

We expect the Operations Manager to have a solid background and proven track record for running an exceptional hotel operation demonstrated through productivity, meeting profit margins, and GSS growth. Our ideal candidate will be someone who focuses on Training and Development, Employee Morale, Guest Satisfaction while meeting our financial goals.

COMMUNICATION

This opportunity requires excellent communication skills to allow for successful engagement with all employees and guests.

BENEFITS

• A competitive compensation package that will recognize the skill and experience needed to execute our revenue and customer service expectations.
• A competitive benefits package including; medical with a Health Saving Account option, dental, vision.
• 401k program
• Employee Assistance Program
• Marriott Associate Discount Program

FUNDAMENTALS

To be successful in this role prior leadership experience and a strong understanding of the hotel industry are essential. A strong background in customer service, safety, and operations is important. You must be able to deal with difficult situations and people while exhibiting a consistent level of professionalism. Strong Computer, Customer Service, Team Building, and Employee Relations skills are essential, Bilingual is a strong plus.

Job Type:

Full-time Pay:

$70,000.00 - $80,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Health savings account Paid time off Vision insurance

Experience:

Hotel management: 1 year (Required)

Work Location:

In person