Overview Weekends & Holidays are required. We are seeking an energetic and highly organized Front Desk Manager to lead our front office operations and deliver exceptional guest experiences. In this pivotal role, you will oversee daily front desk activities, ensure smooth check-in and check-out processes, and uphold the highest standards of customer service. Your leadership will set the tone for a welcoming environment, fostering guest satisfaction and operational efficiency. If you thrive in a fast-paced hospitality setting and possess a passion for guest relations, this is your opportunity to shine! Duties Manage all front desk operations, including guest check-in/check-out, reservations, and guest inquiries using property management systems (PMS) such as Stay PMS. Lead and train front desk staff to deliver outstanding customer service, ensuring adherence to phone etiquette and hospitality standards. Handle guest complaints and resolve issues promptly through effective customer service problem-solving techniques. Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled efficiently. Oversee night audit procedures, ensuring accurate financial reconciliation and reporting at the end of each shift. Implement hotel emergency procedures to guarantee safety and compliance in all situations. Maintain detailed records of guest interactions, reservations, and incident reports to support operational excellence. Skills Proven experience in hospitality management or hotel front desk operations with a strong understanding of hotel management principles. Multilingual or bilingual abilities to communicate effectively with diverse guests from around the world. Proficiency in hospitality reservation systems such as Stay PMS Exceptional customer service skills with a focus on guest relations and client communication. Strong phone communication skills coupled with excellent phone etiquette for handling inquiries professionally. Knowledge of hotel emergency procedures and safety protocols to ensure guest security at all times. Ability to solve customer service problems quickly and efficiently while maintaining a positive attitude. Resort experience or familiarity with hospitality environments that cater to diverse clientele is highly desirable. Join us in creating memorable experiences by providing top-tier hospitality services! We value proactive leaders who are passionate about elevating guest satisfaction through exceptional service delivery, attention to detail, and team collaboration. This paid position offers an exciting opportunity to grow within a dynamic hospitality environment where your skills make a real difference!

Pay:

From $14.00 per hour Expected hours: 40.0 per week

Benefits:

Employee discount

Work Location:

In person