Overview The Housekeeping Manager is responsible for the overall cleanliness, presentation, and maintenance standards of all guest rooms, laundry operations, and public/back-of-house areas across the resort. This role ensures consistent delivery of a five-star guest experience while managing labor costs, inventory, and staff performance across a multi-team department. Indian Springs Resort is looking for a candidate with a minimum of 3-5 years of applicable experience in a resort setting. Ability to work a flexible schedule including weekends and holidays. Key Responsibilities Rooms Oversee daily cleaning, servicing, and inspection of all guest rooms and suites to meet brand and quality standards Manage room attendant staffing, scheduling, and productivity to align with occupancy forecasts Conduct regular room inspections and spot checks; address deficiencies promptly Coordinate with Front Office on room status, VIP arrivals, special requests, and turnover priorities Maintain par levels of guest supplies, amenities, and linens for room operations Manage lost and found procedures Laundry Oversee on-site or outsourced laundry operations, including linen, terry, and uniform processing Ensure laundry turnaround times support housekeeping and F&B operational needs Monitor equipment maintenance schedules and coordinate repairs with engineering Manage linen inventory, par stock, replacement cycles, and loss/damage tracking Enforce safety and chemical-handling protocols in laundry operations Control laundry costs including utilities, chemicals, and outsourcing expenses Public Areas Direct cleaning and maintenance of lobbies, corridors, pool areas, restrooms, back-of-house, meeting spaces, and outdoor guest areas Develop and enforce cleaning schedules for high-traffic and high-visibility zones Coordinate with Grounds/Facilities on shared outdoor spaces and special event turnovers Ensure public areas meet health, safety, and aesthetic standards at all times Leadership & Administration Recruit, train, schedule, and evaluate housekeeping staff across all sub-departments Manage departmental budget, labor costs, and supply/equipment expenditures Develop and update SOPs, training materials, and quality checklists Conduct performance reviews, coaching, and disciplinary actions as needed Partner with HR on staffing needs, particularly for seasonal occupancy fluctuations Ensure compliance with OSHA, health department, and brand safety standards Manage vendor relationships (linen suppliers, chemical suppliers, pest control, uniform services) Respond to and resolve guest complaints related to housekeeping in a timely, professional manner

Pay:

From $80,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person