A Housekeeping or Environmental Services Supervisor supervises the staff that provide cleaning and housekeeping services, primarily for rooms and bathrooms in hotels and hospitals. May also work in office buildings, colleges, other institutions or private residences with a large housekeeping staff.
Executive Housekeeper Fairfield Inn Las Vegas North North Las Vegas, NV Job Details Full-time $50,000 - $55,000 a year 1 day ago Qualifications High school diploma or GED Task prioritization
Full Job Description Department:
Housekeeping Reports To:
General Manager Position Summary:
The Housekeeping Manager is responsible for leading all housekeeping and laundry operations while ensuring the highest standards of cleanliness, safety, and guest satisfaction throughout the hotel. As a key member of the hotel's Leadership Team, this position works closely with department managers to maintain brand standards, promote operational excellence, and create a positive work environment. The Housekeeping Manager oversees staffing, training, inventory management, quality assurance, and departmental compliance while fostering a culture focused on exceptional guest service and continuous improvement.
Essential Duties and Responsibilities:
Reporting to the General Manager, responsibilities and essential job functions include, but are not limited to, the following:
Leadership & Team Management:
Recruit, interview, hire, onboard, and coach housekeeping team members. Train associates on company policies, brand standards, cleaning procedures, and safety requirements. Schedule, supervise, and delegate daily assignments to maximize productivity and efficiency. Foster a positive, respectful, and team-oriented work environment. Conduct performance evaluations and provide ongoing coaching and development. Address employee concerns professionally and promote accountability within the department.
Housekeeping Operations:
Oversee the daily operations of the housekeeping and laundry departments. Ensure all guest rooms, public areas, and back-of-house areas meet Marriott brand cleanliness and presentation standards. Conduct routine inspections of guest rooms, public spaces, and housekeeping carts to ensure quality and consistency. Respond promptly to guest requests and resolve housekeeping-related concerns in a professional manner. Coordinate with the Front Office and Maintenance departments to ensure guest room readiness and operational efficiency.
Inventory & Administrative Functions:
Maintain appropriate inventory levels of linens, guest supplies, cleaning chemicals, and housekeeping equipment. Coordinate with vendors to order supplies and ensure timely deliveries. Monitor departmental expenses and assist in controlling labor and supply costs. Maintain accurate records of inventory, inspections, maintenance requests, and departmental reports. Assist with budgeting, forecasting, and departmental planning as requested.
Safety, Compliance & Quality Assurance:
Ensure compliance with Marriott brand standards, company policies, and housekeeping procedures. Maintain compliance with OSHA, state, and local safety regulations. Promote proper handling and storage of cleaning chemicals and equipment. Ensure all associates follow established safety and emergency procedures. Maintain a clean, organized, and safe working environment throughout the hotel. Perform additional duties and special projects as assigned by the General Manager.
Qualifications:
High school diploma or equivalent required; hospitality or business management education preferred. Previous housekeeping supervisory or management experience in a hotel environment strongly preferred. Strong leadership, coaching, and team development skills. Excellent communication, organizational, and problem-solving abilities. Ability to prioritize multiple responsibilities in a fast-paced environment. Knowledge of housekeeping operations, cleaning procedures, and inventory management. Computer proficiency in Microsoft Office and hotel Property Management Systems preferred. Ability to maintain professionalism while providing exceptional guest service. Highly organized, dependable, and detail-oriented.
Work Environment & Physical Requirements:
Frequently standing and walking throughout the property. Regular bending, kneeling, reaching, pushing, pulling, and lifting. Ability to lift and carry up to 35 pounds occasionally. Ability to work flexible schedules, including weekends, evenings, and holidays as business demands require. Ability to work in both guest-facing and back-of-house environments.
Core Competencies:
Leadership & Team Development Guest Service Excellence Quality Assurance & Attention to Detail Communication & Collaboration Time Management & Organization Problem Solving & Decision Making Operational Planning Accountability & Reliability Safety & Compliance This job description is intended to outline the general responsibilities and qualifications for the Housekeeping Manager position and may be modified as business needs require.
