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WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary A Sportsbook Supervisor will perform the following job duties: Oversee the day-to-day activities of the sportsbook, ensuring efficient operations and a high level of guest service. Supervise, train, and mentor sportsbook ticket writers, ensuring they adhere to policies and provide excellent customer service. Address and resolve any guest issues or disputes promptly and professionally, maintaining a positive guest experience. Ensure that sportsbook operations comply with all regulatory and company policies, including gaming laws and anti-money laundering protocols. Monitor the ticket-writing process to ensure accuracy in bets, payouts, and record-keeping. Assist with daily reporting, handle financial transactions, and maintain accurate records of bets placed and payouts made. Assist in creating and managing team schedules to ensure adequate coverage during peak and off-peak hours. Support sportsbook promotional activities, special events, and marketing initiatives to drive business growth. Provide feedback to management on operational improvements and contribute ideas to enhance the guest experience How You Will Create the Extraordinary Must be able to use a computer and relevant software for job-related tasks. Proven ability to lead, train, and motivate a team in a fast-paced environment. Strong communication and problem-solving skills, with a focus on delivering exceptional guest service. Ability to handle transactions and record-keeping with high accuracy. A solid understanding of sports betting types, odds, and sportsbook technology. Familiarity with gaming regulations and compliance requirements. Willingness to work a flexible schedule, including nights, weekends, and holidays. Responsibility for understanding and adhering to all company and gaming compliance requirements. What You Will Need Must be 21 years of age or older Must be able to obtain & maintain an active Illinois Gaming License. Prior experience in sportsbook operations or a similar role within the gaming industry preferred . Must be able to perform basic mathematical functions and pass math assessment. Excellent guest service and communication skills. Must be able to work in areas containing dust, varying noise and temperature levels, lighting, vibrations, crowds and air quality. Ability to read, write and speak English. Ability to lift, push or pull to 25 lbs. Requires bending, stooping and reaching from floor level to approximately 6 feet high Always display a high level of confidentiality and integrity. Capacity to work well with others and handle stressful situations with ease. Possess effective learning skills. Ascend and descend stairs and maintain equilibrium for an extended period Must be able to work from a standing position and/or walking motion for extended period.

Salary Range:

$19.00 per hour (plus tips)

Benefits :

Full Time Medical, Dental, Vision, Life & Disability Insurance, 401(k), Paid Time Off, Education Assistance, Team Member Discounts About Us At Caesars Digital, We Don't Just Play the Game — We Set the Standard. As a proud part of Caesars Entertainment, the world's premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence. We believe every Team Member should be treated like royalty because We Are All Caesars . This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers. From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we're building something extraordinary. And we want you to be part of it. Ready to make your mark on the Empire? Explore our open roles and discover how you can help shape the future of gaming. Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Apply Now Job Info Job Identification 88937 Job Category Retail Sportsbook Job Schedule Full time Locations Grand Victoria Casino (On-site)