•MUST

BE FULLY BILINGUAL

(ENGLISH & SPANISH) Speak/Read •This is a fully Remote Position , however MUST reside in Dade, Broward or Palm Beach County •

Pay Rate:

$16.19/hr - $17.19/hr

Start Date:

7/20/26 Paid Training If you are passionate about helping people, have open shift availability, are

FULLY BILINGUAL

(English & Spanish) this may be the perfect opportunity for you! Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter—and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.

Qualifications:

Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness Strong desire to be helpful and take ownership to resolve customer situations Empathetic and active listening Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar Positive outlook and enthusiastic attitude Dependable and consistent, history of good attendance Ability to multitask by reading, typing, and navigating through applications while speaking with customers

BILINGUAL

(English & Spanish) is a MUST (Fully fluent; Speak/Read)

Responsibilities:

Communicate with customers in a proactive and professional manner. Assist Broward County Transit TOPS Customers schedule transportation services in an empathetic and patient manner. Respond to questions and provide information while exceeding customer expectations. De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.

Details:

Start Date :

Monday 7/20/26

PAID Training Schedule :

Monday through Friday 9am-5pm EST for 3 weeks Shifts available: 5 days a week (1 Weekend day & 1 Weekday off) Must be available for any 8-hr shift between 9am - 12am midnight

Pay:

$16.19/hr plus performance pay Must be FULLY Bilingual (English & Spanish)

Salary & Benefits:

The compensation package for this position starts at $16.19/hr plus performance pay if you qualify, as well as a comprehensive benefits package of medical, dental, vision, disability, life insurance, PTO, employee assistance, matching 401K plan, and an unlimited referral bonus program (Make $$$ for referring your friends to join our team!).

Job Type:

Full-time Pay:

$16.19 - $17.19 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Referral program Vision insurance Work from home

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Required)

Language:

English (Required) Spanish (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred)

Work Location:

Remote