AI Summary & Insights Summary Insights General Manager The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it. General Manager The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it. Description Overview

KEY RESPONSIBILITIES

Lead with

Vision and Professionalism:

Sets the tone for the club's culture by leading with maturity, emotional intelligence, and accountability. Serves as the primary point of contact for members, staff, and the Board of Directors, fostering a collaborative and professional

Enhance Member Experience:

Prioritizes and elevates the member experience across all club amenities, including golf, dining, and social events. Ensure consistent and first-class experience by defining and reinforcing clear customer service standards.

Drive Financial and Operational Excellence:

Oversees all financial controls, including budgeting and capital planning, to ensure the club's long-term fiscal health. Improves operational efficiency, strengthens organizational structure, and ensures day-to-day operations are reliable and consistent.

Mentor and Empower Staff:

Recruits, hires, and develops a high-performing team of department heads and staff. Provides strong mentorship, empowering the team to take ownership and execute their roles with independence and expertise. Initiates and manages staff development and training programs to elevate the member service experience .

Food & Beverage Operations:

Leads the enhancement of food and beverage service, ensuring consistent quality and innovation. This includes hiring strong leadership and elevating service standards to meet the expectations of the membership.

Cultivate Membership Growth:

Develops and implements strategies to attract new members, especially younger families, while retaining the existing membership base. Fosters an inclusive environment that reinforces Wampanoag's strong sense of community.

Manage Capital Projects:

Oversees upcoming capital projects, including facilities upgrades, with a focus on disciplined planning and transparent communication to ensure projects are delivered on time and within budget.