Mazala Pizza is looking for an energetic, dependable, and outgoing

• Customer Experience Shift Leader
• who knows how to take care of people. This role is a combination of
• great hospitality + shift leadership

•. We're looking for someone who can create an amazing experience for every guest while also helping lead the team, keep the restaurant organized, and make sure each shift runs smoothly. You don't need to be a chef. You do need to be someone who genuinely enjoys working with people, takes ownership, and isn't afraid to jump in wherever needed.

What You'll Do:

• Greet every customer and create a welcoming, positive experience
• Help customers understand our menu and make recommendations
• Handle customer questions, concerns, and complaints professionally
• Lead the team during assigned shifts and keep everyone organized
• Make sure orders are accurate, fast, and presented properly
• Maintain high standards for food quality, cleanliness, and customer service
• Help train and coach team members
• Delegate tasks and make sure opening, closing, and shift duties are completed
• Monitor the dining room, front counter, kiosks, and pickup areas
• Jump into different positions when the team needs help
• Help resolve issues before they become bigger problems
• Communicate important shift updates to management
• Treat the restaurant like it's your own and take pride in how it operates Who We're Looking ForThe ideal person is:
• Extremely customer-service focused
• Friendly, outgoing, and comfortable talking to customers
• A strong communicator
• Reliable and punctual
• Positive and energetic
• Organized and able to multitask
• Comfortable leading and giving direction
• Able to stay calm during busy periods
• Willing to take initiative instead of waiting to be told what to do
• Someone who notices problems and works to solve them Join us as a Customer Experience Shift Leader to lead with enthusiasm!

Bring your passion for retail management and customer service excellence to create memorable shopping experiences. We value proactive leaders who thrive on teamwork, operational excellence, and continuous improvement. This is your chance to grow professionally while making a positive difference every day!

Pay:

$15.00

• $18.00 per hour Expected hours: 25.0
• 35.

0 per week

Benefits:

Employee discount Flexible schedule Ability to

Commute:

Naperville, IL 60563 (Preferred)

Work Location:

In person