Job Summary We are seeking an energetic and detail-oriented Ice Cream Supervisor to lead our vibrant ice cream shop team. In this role, you will oversee daily operations, ensure exceptional customer service, and maintain high standards of food safety and quality. Your leadership will drive team performance, manage inventory, and create a fun, welcoming environment for guests. This position offers an exciting opportunity to combine culinary passion with management expertise in a fast-paced, customer-focused setting. Responsibilities Supervise daily shop operations, including food preparation, serving, and cleaning to ensure smooth workflow and high standards of hygiene. Lead and motivate team members through effective training, coaching, and performance management to deliver outstanding customer service. Manage POS systems such as Toast POS for accurate order processing and cash handling procedures. Oversee inventory control and monitor stock levels. Ensure compliance with food safety regulations and maintain cleanliness standards across all areas of the shop. Handle customer inquiries, resolve complaints promptly, and create a positive experience that encourages repeat visits. Assist with shift management, staff coverage during peak hours, and supporting team members in busy periods. Qualifications Proven experience in quick service or fast food restaurant environments with a focus on food preparation and customer service. Demonstrated supervisory or managerial experience within the food industry or hospitality sector. Familiarity with POS systems such as Toast; cash handling experience is essential. Strong knowledge of food safety management practices and inventory control procedures. Excellent communication skills with the ability to lead teams effectively and manage staff training initiatives. Basic math skills for cash reconciliation, inventory tracking, and profit analysis. Previous experience in managing hospitality teams or restaurant management roles is highly desirable. Job Requirements Must be available for three to four night shifts per week. At least one weekend night is required. Hours ranging from 4pm-11pm. Pay is $14/hour plus tips. Join us as an Ice Cream Supervisor to bring joy to our guests through exceptional service while developing your leadership skills in a lively, rewarding environment!

Pay:

$14.00 per hour Expected hours: 15.0 - 25.0 per week

Benefits:

Flexible schedule Paid training Shift availability: Night Shift (Required)

Work Location:

In person