Human Resources Generalist / Specialist Role Overview We are seeking a customer-focused, organized, and detail-oriented Human Resources Generalist to serve as a primary point of contact for employees and leadership, providing comprehensive, end-to-end HR support across multiple service channels. In this role, you will balance real-time inquiries with managing an active queue of cases in our HR case management system, interpreting policies, executing HR transactions, and ensuring data integrity across all personnel records. This is a dynamic, high-impact HR operations role for an adaptable professional who excels at problem-solving and communication. You will partner closely with staff and leadership to administer benefits, facilitate onboarding and offboarding, maintain performance appraisal programs, and support broader organizational human resources initiatives while upholding strict confidentiality. If you possess a strong foundation in human resources administration and a passion for employee service, we want to hear from you. Key Responsibilities Employee Support & Case Management

• Multi-Channel Service Delivery:

  Serve as a primary point of contact for employees and managers, responding promptly to inquiries, researching questions, and guiding stakeholders through HR policies and procedures.

• Case Management:

  Manage, track, and resolve employee requests submitted through the HR case management system, ensuring timely turnaround and a consistent, high-quality customer experience.

• Issue Escalation:

  Coordinate and escalate complex employee relations or operational issues to specialized HR teams while maintaining visibility through resolution. Lifecycle Administration & Data Integrity

• Transactions & Records:

  Accurately process new hires, terminations, promotions, salary adjustments, and position/requisition requests within the HRIS; maintain meticulous personnel files and data integrity.

• Onboarding & Offboarding:

  Coordinate new hire orientation programs, review orientation survey feedback, manage employment offer packets, and execute exit interviews and offboarding workflows.

• Performance Appraisals:

  Monitor and support the organization's performance appraisal system, preparing and distributing reports in accordance with departmental guidelines. Benefits Coordination & Compliance

• Benefit Operations:

  Administer employee benefits, coordinate open enrollment, handle qualifying life events, and manage benefit add/drops.

• Claims & Regulatory Compliance:

  Assist staff with benefit claims resolution, ensuring all processes comply with COBRA, ERISA, and internal policy guidelines.

• Job Description Maintenance:

  Assist in preparing and annually reviewing job descriptions for accuracy, proposing changes and making revisions as needed. Qualifications & Requirements Minimum Qualifications

• Education:

  Bachelor's degree in Human Resources Management, Business Administration, or a related discipline (or equivalent professional experience utilizing a professional 2:1 experience-to-education ratio).

• Experience Baseline:

  Minimum of 2+ years of professional experience in human resources administration, office support, or clerical operations within an HR environment.

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Technical & Functional Mastery:

oWorking knowledge of state and federal employment laws, HR policies, and benefits administration (COBRA, ERISA). oProven experience utilizing HR case management systems and HRIS platforms (experience with SuccessFactors is a strong advantage). oProficient computer skills using the Microsoft Office suite (Word, Excel, PowerPoint) and keyboarding proficiency.

• Core Competencies:

  Exceptional verbal and written communication skills; strong critical thinking and problem-solving abilities; highly organized with an unwavering commitment to data privacy and confidentiality. Preferred Attributes
• Adaptable quick learner with a self-starter mindset and strong prioritization skills in a fast-paced environment.
• Prior experience in shared-service or multi-site organizational environments supporting diverse workforce populations.

Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

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//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.