Employment Engagement Manager Civic Works Center for Sustainable Careers Baltimore, MD Job Details Full-time $62,000•$72,000 a year 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Partnership strategy Teamwork Program management Program development Salesforce Career services Leadership Time management Full Job Description Position Summary The Employer Engagement & Career Services Manager at Civic Works oversees career services for the Career Pathways program—managing two Career Navigators and leading job placement and employer engagement efforts. In this role, the Manager coordinates all placement activities, from gathering candidate referrals to matching candidates with employer job openings, and establishes and maintains strong relationships with diverse employer and industry partners across multiple training tracks, including Utility Infrastructure (UI), Solar, and Roofing. Driving proactive outreach and strategic partnership development that connect job-ready graduates with meaningful employment, the Manager represents Civic Works with employers, industry associations, and community partners. As a key liaison between employer partners and Civic Works' Career Pathways staff, they ensure employer insights directly inform program development while fostering a cohesive, high-performing Career Services team. This role advances Civic Works' commitment to expanding career access for residents excluded from quality employment, including people impacted by the criminal justice system, housing instability, and other systems, and reflects our belief in the capacity of every participant to build a lasting career.

Primary Responsibilities:

Staff Management Recruit, supervise, lead, retain, and continuously develop the skills and abilities of the Career Navigators. Set and communicate specific, measurable performance standards, including referral timelines and placement targets. Provide regular feedback and coaching. Document team processes and standard operating procedures (SOPs), streamlining workflows as needed to improve consistency and efficiency across the team. Create a strong team environment that fosters cooperation, commitment, and the incorporation of lessons learned. Evaluate team effectiveness and continuously improve career services operations, analyzing placement and referral data to identify areas for improvement. Employer Outreach & Partnership Development Identify, initiate, and cultivate new employer relationships across the construction, solar, roofing, and utility infrastructure sectors, tailoring outreach strategies to the distinct hiring models and employer expectations of each track. Develop and implement outreach strategies to promote Civic Works' Workforce Development Program to prospective employer partners. Conduct employer meetings, site visits, and virtual engagement across all active training tracks. Represent Civic Works at external partner meetings, industry events, and community convenings. Employer Relationship Management Cultivate and maintain ongoing relationships with employer partners offering family-sustaining careers aligned with graduate skills and experiences. Ensure strong employer retention through consistent, high-quality relationship stewardship and regular check-ins across multiple channels. Advocate for program participants in employer interactions, mediating and resolving issues that arise post-placement. Meticulously document all participant and employer interactions in the Salesforce database. Placement Services Provide comprehensive placement services to program graduates, utilizing job readiness assessments and employer knowledge to make strategic, well-informed referrals that reflect graduates' training, skills, and career goals. Develop and implement a job placement and retention strategy targeting various construction industry sectors, using employer feedback to continuously adjust and enhance placement. Support employer partners in investing in and promoting equity across their hiring and retention practices. Employer Feedback Integration & Program Collaboration Gather feedback from employer partners through annual meetings, surveys, and regular interactions. Facilitate regular feedback loops between employers and internal program teams, sharing input on graduate performance, resume quality, and employer-specific needs, and ensuring expectations are clear. Employer Events & Program Cycle Coordination Plan, coordinate, and execute employer-facing events throughout the program cycle, including bi-annual job fairs, employer open houses and site visits, presentations and graduate showcases, and industry demonstrations (e.g., Solar/Roofing hands-on events). Peer Support & Team Development Provide guidance and peer support to employer engagement staff on outreach practices, employer communication, Salesforce documentation, and partnership strategy. Share knowledge of employer relationships, industry contacts, and program context to support onboarding and continuity during transitions.•

Desired Experience:

Minimum 2 years of people management experience. At least 5 years of experience in workforce development, recruitment, and/or sales/account management. Demonstrated success in employer outreach, business development, or partnership cultivation, including cold outreach to new contacts. Proficiency with CRM systems and data tracking platforms (Salesforce preferred) for tracking job placement, employer outreach, and referral activity, managing participant and employer information, and generating program reports. Experience working in and creating diverse, equitable, and inclusive environments.

Preferred Qualifications:

Industry-specific experience in roofing, solar, utility infrastructure, or related construction/green energy sectors. Technology integration expertise for industry mapping, labor market analysis, and innovative job placement strategies.

Skills and Abilities :

Skilled at networking and cultivating lasting, mutually beneficial relationships with employers, positioning Civic Works as a strategic partner, with a commitment to excellence in workforce development and dedication to creating a respectful, high-quality environment. Exceptional organizational and time management skills with proven ability to prioritize multiple responsibilities and meet tight deadlines independently. Outstanding communication abilities including strong written and verbal skills to make complex professional concepts accessible and engaging for diverse audiences. Collaborative team orientation with flexibility to adapt quickly to evolving program needs and provide responsive support to colleagues in achieving shared goals. Problem-solving and adaptability with resilience to navigate challenges, develop innovative solutions, and implement effective strategies under pressure. Professional integrity and confidentiality with strict adherence to privacy guidelines and ethical standards in handling sensitive participant information. Comfortable working with program participants from a variety of backgrounds, including individuals whose criminal records may include serious offenses, and is committed to supporting their success without judgment.

Work Schedule & Location:

Work schedule is typically Monday-Friday from 7:30 am•3:30 pm. Occasional travel to meet with partners offsite This position is eligible for a hybrid schedule. Candidates must be able to commute to the Baltimore City office at least four days per week, with the option to work remotely one day per week. During the 90-day orientation period, additional in-office days will be required. This arrangement is subject to change based on organizational needs and may be adjusted to include additional in-person time.

Pay:

$62,000.00•$72,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): Are you able to commit to working in-person at our Baltimore City office at least 4 days a week? Ability to

Commute:

Baltimore, MD 21213 (Required)

Work Location:

In person