Development and Wellness Manager

Development and Wellness Manager Delivering Innovation in Supportive Housing (DISH) - 4.5 San Francisco, CA Job Details Full-time $85,000 - $90,000 a year 1 day ago Benefits Paid holidays Health insurance Dental insurance Flexible spending account Paid time off Vision insurance Retirement plan Qualifications Employee onboarding Computer operation Teamwork Non-profit experience Regulatory compliance Well-being program (employee development activity) Employee retention Grief counseling Mid-level Performance management Team development Supervising experience Corporate training teaching experience Team management Case management Developing new training programs Overseeing HR compliance Typing 1 year Employee engagement Cross-functional collaboration Onboarding process management Leadership Corporate instructional development Communication skills Stakeholder relationship building Cross-functional communication Community resource coordination Educational program management Staff development

Full Job Description Job Title:

Development and Wellness Manager Reports to:

Director of Human Resources Status:

Exempt Location:

San Francisco, CA

POSITION OVERVIEW

The Development & Wellness Manager plays a critical role in strengthening DISH's organizational culture by supporting both the growth and well-being of staff. This role is responsible for designing and implementing learning and development strategies that build staff capacity, leadership, and effectiveness across the organization. In addition, this role serves as a key resource for staff wellness, aligning wellness initiatives with organization goals, assessing staff needs and creating targeted support programs that focus on physical, mental, and financial wellbeing. This role involves managing events, and tracking program metrics. This position sits at the intersection of people's development and people's care, helping ensure that DISH staff are both equipped to do their work and supported as individuals. The role works closely with the HR Director, leadership team, and site staff to foster a culture of learning, support, and retention across the organization.

AGENCY DESCRIPTION

Delivering Innovation in Supportive Housing believes that everyone deserves a home. Every day, we provide high-quality, permanent housing to San Franciscans who suffer from serious health issues—because with our help, they can get off the streets, rebuild their lives, and strengthen our communities. For more information, visit dishsf.org.

OUR MISSION

Delivering Innovation in Supportive Housing (DISH) strives to provide excellent property management services to help end homelessness in San Francisco. Through its work, DISH, a project of Tides, hopes to demonstrate the healing effects of home and stable community, to reinforce the self-worth of persons who have not had access to a clean, beautiful place to live, and to involve tenants in healthy and life affirming activities by drawing upon the diverse opportunities in San Francisco.

OUR VALUES

Use initiative and innovation: Improving our services and performance.

Be fair and consistent:

Implementing our policies and procedures.

Be mindful and prudent:

With income and expenses.

Be respectful and hopeful:

With tenants, partners, coworkers, and ourselves.

Be open:

To different opinions, challenging discussions, and taking risks.

Demonstrate excellence:

In our work and in our interactions.

Stay focused:

On what's most important and within our control.

Under-promise and over-deliver:

Managing expectations along the way.

DISH Service Commitments:

Warm greetings & interactions every chance we get Professional appearance every day Service through helping Be present and respectful at all times Stay calm in the eye of the storm Strive for the best environment to be in and work in

ESSENTIAL DUTIES AND RESPONSIBILITIES

Learning & Development (50%) Design, implement, and manage a comprehensive learning and development strategy aligned with DISH's organizational goals and values Develop and/or coordinate trainings for staff across all levels, including onboarding, leadership development, and role-specific skill building Partner with department leaders to identify training needs and create targeted development plans Track and evaluate training effectiveness, making continuous improvements based on feedback and outcomes Support managers in building strong teams through coaching tools, performance development resources, and best practices Wellness & Employee Support (50%) Serve as a key resource for staff by providing wellness support and resource navigation, including access to employee assistance program (EAP) services, benefits, and community-based resources Provide direct support to staff navigating complex personal challenges (e.g., housing instability, financial stress, domestic violence), ensuring confidentiality and appropriate referrals Coordinate and facilitate grief and loss support, including staff support circles following resident or colleague loss Lead and support financial wellness education, including coordination with providers (e.g., Empower) to increase staff understanding of retirement and financial benefits Promote awareness and utilization of DISH benefits, ensuring staff understand available supports and how to access them Collaborate with HR, Leadership team and/or supervisors to strengthen a culture of care, retention, and staff well-being Use survey and tracking metrics to evaluate program effectiveness and report results to leadership. Cross-functional Collaboration Partner closely with HR, leadership team, and site teams to align learning, development, and wellness initiatives with organizational priorities Support the development of policies, practices, and internal communications that reinforce staff support and engagement Maintain appropriate documentation and tracking of participation, engagement, and program outcomes Supervisory Responsibilities Provides direct supervision to Development & Wellness Coordinator Supports coaching, development, and performance management of direct report Ensures alignment of day-to-day work with department and organizational priorities Partner with Human Resources to proactively monitor and implement compliance protocols, ensuring the team operates within regulatory and internal guidelines.

QUALIFICATIONS AND EXPERIENCE

3-5 years of experience in Learning & Development, Training, Organizational Development, or a related field At least 1 year of experience supporting employee wellness, benefits navigation, or staff support services (e.g., EAP, case management, HR support, or similar) Strong facilitation skills with the ability to engage diverse audiences across roles and levels Demonstrated ability to manage multiple priorities and work effectively in a fast-paced, mission-driven environment Experience supporting or working with individuals navigating complex life challenges (e.g., housing instability, grief, trauma, or financial stress) strongly preferred High emotional intelligence with the ability to handle sensitive situations with discretion, empathy, and professionalism Strong communication and relationship-building skills; able to build trust across frontline staff, managers, and leadership Experience working in nonprofit, social services, or supportive housing environments preferred

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc. Must be able to reach, bend, walk, stand, and sit for extended periods. The employee must occasionally lift and/or move office supplies and/or packages weighing up to 15 lbs. Employee must have the ability to attend meetings, sit, listen, and use computer keyboard and mouse up to 7.5 hours per day. Frequently required to use a computer, phone, copier, and fax machine. Must be able to travel between the DISH Central office and DISH residential properties on a regular basis.

WORK ENVIRONMENT

Incumbent will work in an office setting as well as Single Room Occupancy, permanent housing settings with onsite social services for formerly homeless individuals, many of whom have significant mental health, physical health and/or substance use issues. Most of the buildings are about 100 years old and have had varying capital and cosmetic improvements. Typical shifts are weekdays and daytime. Special projects and on-call emergency response require occasional schedule changes.

COMPENSATION

This will be a full-time, exempt position. The salary range for this position is $85,000- $90,000 commensurate with experience plus a full benefits package including medical, vision, dental, vacation, paid holidays, sick leave, and a retirement plan.

EQUAL EMPLOYMENT OPPORTUNITY DISH

SF, is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, including bilingual and bicultural individuals, as well as members of the Lesbian, Gay, Bisexual, and Transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition (cancer-related) or the conditions Acquired Immune Deficiency Syndrome (AIDS) and AIDS Related Conditions (ARC). Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

HOW TO APPLY

If interested, please email your resume and a brief statement of interest to .

Pay:

$85,000.00 - $90,000.00 per year

Benefits:

Flexible spending account Health insurance Paid time off Retirement plan Vision insurance Application Question(s): How many years of experience in Learning & Development, Training, Organizational Development do you have ? Do you have at least 1 year of experience supporting employee wellness, benefits navigation, or staff support services (e.g., EAP, case management, HR support, or similar) ? How many years of experience do you have supporting employee wellness, benefits navigation, or staff support services (e.g., EAP, case management, HR support, or similar) ?

Work Location:

In person