Are you a passionate dog lover with positive energy, strong leadership skills, and a knack for providing top-notch customer service? Join our team at All About Dogs, where we take loving care of our furry friends and strive to have all the tails wagging! Become a valued member of our team and build your career in the exciting pet care industry with one of the leading pet care facilities on the east side of Cleveland. We are looking for an experienced Front Desk Lead with strong customer service, organizational, and leadership skills to join our office and front desk team. The Front Desk Lead will help oversee the day-to-day operations of the front desk, provide exceptional service to our clients, support and lead front desk staff, and ensure our high standards are consistently met. Opening shift is 6:30am-3:00pm and closing shift is 10:00am-6:00pm ., Weekends are 8 :00am-4:00pm .

What You'll Do:

Lead the

Front Desk Team:

Help guide, train, and hold front desk staff accountable to our standards for customer service, communication, and daily operations. Create an

Exceptional Customer Experience:

Welcome clients and their pets with enthusiasm and professionalism while making sure every customer feels valued.

Oversee Daily Front Desk Operations:

Help manage check-ins, check-outs, reservations, phone calls, emails, payments, scheduling, and customer questions. Support the

Team:

Be a dependable resource for front desk employees and help troubleshoot issues as they arise.

Maintain Organization:

Keep client information, reservations, schedules, paperwork, and front desk areas accurate and organized.

Communicate Effectively:

Communicate clearly with customers, management, and our pet care, grooming, and daycare teams to ensure everyone is on the same page.

Problem Solve:

Handle customer concerns professionally and help find solutions while maintaining our policies and standards.

Maintain High Standards:

Ensure the front desk and lobby remain clean, organized, welcoming, and professional.

Promote Our Services:

Educate clients about our daycare, boarding, grooming, bathing, training, and other services and help identify opportunities to meet their pets' needs. Lead by

Example:

Set the tone for a positive, professional, and team-oriented work environment.

Why You'll Love Being Part of Our Team:

Competitive pay , with advancement opportunities based on experience, performance, and educational credentials Purposeful work with like-minded individuals who are passionate about dogs Leadership experience and opportunities to grow within a successful pet care organization A close-knit, tenured team that operates like a family A positive work environment with leaders who are dedicated to helping you grow In addition to our normal line of work, we regularly facilitate pet rescues and believe that every pet deserves a loving home.

What We Are Looking For:

Leadership Capabilities:

You are confident leading a team, holding staff accountable, providing direction, and maintaining morale.

Customer Service Superstar:

You genuinely enjoy working with people and are able to create positive relationships with our clients.

Energetic Enthusiasm:

Channel your inner pet lover and bring positive energy to work every day. Thriving in the

Thrill of It:

Flourish in a fast-paced environment where multitasking and prioritizing are essential.

Strong Communicator:

Communicate professionally and effectively with customers, coworkers, and management.

Problem Solver:

Stay calm under pressure and use good judgment when handling customer concerns or unexpected situations.

Highly Organized:

Pay attention to details and stay on top of multiple tasks, schedules, reservations, and customer needs.

Team Player:

Work closely with our front desk, daycare, boarding, grooming, and management teams to provide the best possible experience for our clients and pets.

Astute Observer:

Pay attention to details and be comfortable recognizing and communicating concerns regarding animal behavior or the well-being of our guests.

Cleanliness Champion:

Help maintain a clean, organized, and welcoming front desk and facility.

Pet Care Experience:

Previous experience working with dogs or in a pet care environment is strongly preferred.

Leadership or Supervisory Experience:

Previous experience leading or supervising a team is preferred.

Physically Fit:

Able to handle up to 40 pounds and stand and walk for extended periods of time.

Flexible Spirit:

Able to work a variety of days, including weekends and holidays, as required by the business. We have been serving the greater Cleveland area for more than 20 years . We have a fantastic team, great leaders, and facilities that are second to none. You'll work with great people in a positive environment with leaders who are dedicated to helping you grow. We enjoy a close-knit, tenured team that operates like a family. As one of Ohio's top-rated pet facilities, we offer a deluxe pet lodging experience. This is NOT your average kennel & grooming facility! We are only for spoiled pets in the Cleveland, Ohio area. In short, we think it's the best pet care facility in our city — and we'd love for you to be part of it! We're located at 17078 Munn Road, Auburn, Ohio 44023 . We're happy to answer any questions you may have about the position and set up a time for an interview.

Job Type:

Part-time Pay:

$15.00+ per hour

Benefits:

Dental insurance Employee discount Health insurance Vision insurance

Shift:

8-hour shift

Work Location:

In person

Job Type:

Full-time Pay:

From $15.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Vision insurance Ability to

Commute:

Chagrin Falls, OH 44023 (Required) Ability to

Relocate:

Chagrin Falls, OH 44023: Relocate before starting work (Required)

Work Location:

In person