POSITION OVERVIEW

The Esthetician provides professional facial, waxing, and related skincare services to members and guests in accordance with spa protocols and California State Board of Barbering and Cosmetology requirements. This role is responsible for ensuring exceptional client care, maintaining high standards of sanitation and safety, and supporting the overall success of spa operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following: Provide consistent, professional facials, waxing, and body treatments in compliance with spa protocols and licensing standards. Arrive on time for scheduled shifts and appointments; perform services within designated timeframes. Maintain flexibility with scheduling to meet the needs of members, guests, and the spa. Properly clean, maintain, and care for all tools and equipment; manage product usage to support cost controls. Educate clients on available spa services, recommended treatments, and home-care products. Actively promote and sell retail products, achieving or exceeding established sales goals. Maintain thorough knowledge of spa services, treatments, products, and promotions. Adhere strictly to California sanitation, disinfection, and sterilization requirements, as well as spa policies. Clean and restock work areas between appointments. Respond to client questions, requests, and concerns with professionalism and courtesy. Promote spa programs, seasonal packages, and special offers. Promptly communicate incidents, client concerns, or equipment issues to management. Participate in required training, staff meetings, and continuing education programs. Assist with general spa operations and support teammates as directed by management. Leadership

• Maintain a positive, professional, and supportive attitude; uphold company values; contribute to department goals. Teamwork
• Foster collaboration, cooperation, and respect among colleagues. Safety
• Follow established safe work practices and participate in required safety training. Other Duties
• Perform additional responsibilities as assigned to support spa operations.

QUALIFICATIONS

To perform this role successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education and/or Experience High school diploma or equivalent. Active California Esthetician License (must be maintained in good standing). Minimum of two (2) years' experience in a high-end day spa or resort preferred. Required Technical / Other Skills and Abilities Ability to work independently with minimal supervision. Genuine care for client appearance, wellness, and experience. Strong attention to detail and precision in service delivery. Friendly, professional demeanor with excellent customer service skills. Strong communication and listening skills. Basic computer proficiency (scheduling, retail sales, client records). Ability to maintain a positive attitude and contribute to a supportive work environment. Flexible availability, including evenings, weekends, and holidays. Required Licenses/Certifications State of California Esthetician License

PHYSICAL DEMANDS

The physical demands described on the attached Physical Demands of Position chart are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.

CONFIDENTIAL INFORMATION

This position has access to limited confidential information, including member contact details and service records. All such information is the property of BIGHORN and must be maintained in strict confidence. When completing this form, look at the job from a typical/average workday perspective. Percentage Time Designation

PHYSICAL ACTIVITY

Rarely <1% Occasionally 1-33% Frequently 34-66% Continuously 67-100% Stand Walk Sit Use hands to finger, handle or feel Reach with hands and arms over shoulder Reach with hand and arms over head Climb or balance Stoop, kneel, crouch, or crawl Talk or hear Taste or smell i.e., Position requires standing 1/3 of the time. Does this job require that weight be lifted or force be exerted? If so, how much and how often ? Percentage Time Designation WEIGHT Rarely <1% Occasionally 1-33% Frequently 34

• 66% Continuously 67
• 100% Up to 10 pounds Up to 25 pounds Up to 50 pounds Up to 100 pounds More than 100 pounds i.

e., Position requires lifting 1/3 of the time up to 10 pounds. Does this job have any special vision requirements? Check all that apply . Close Vision (clear vision at 20 inches or less) Distance vision (clear vision at 20 feet or more) Color vision (ability to identify and distinguish colors) Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) Depth perception (three-dimensional vision, ability to judge distances and spatial relationships) Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) No special vision requirements List specific job duties that require the physical demands selected above: Performing facials Extractions Waxing services Brow tinting