Lead Overnight Front office Host - Full Time (Night Audit)

LEAD OVERNIGHT FRONT OFFICE HOST

• FULL TIME (NIGHT AUDIT) Grand Hyatt Grand Hyatt Indian Wells Resort and Villas US
• CA•Indian Wells

FRONT OFFICE

Hourly/Entry Level Employee Full-time Hourly US Dollar (USD) pay basis

Req ID:

IND004681

Summary Click to spend a 'day in the life' of a hospitality professional at a full-service hotel via our virtual reality experience. The Night Audit Lead oversees overnight Front Office operations while ensuringpletion of all Night Audit responsibilities. This role serves as the overnight leadership presence for the Front Office team by providing operational support, training, accountability, andmunication to ensure a smooth and efficient operation. The Night Audit Lead is responsible forpleting all standard Night Audit duties and procedures in addition to the leadership and administrative responsibilities outlined below.

Essential Duties and Responsibilities:

Night Audit & Front Office Operations Complete all Night Audit functions and overnight operational procedures in accordance with hotel and brand standards. Perform nightly financial balancing, reporting, cashier closures, and audit procedures. Monitor guest reservations, arrivals, VIPs, routing instructions, and special requests. Resolve guest concerns, billing discrepancies, and operational issues during overnight hours. Ensure accurate documentation andmunication through pass downs, reports, and email recaps. Maintainanization, cleanliness, and professionalism at the Front Desk and back office areas. Leadership Responsibilities Create and nightly pre-shiftmunication and ensure it is properly displayed for the daytime team. Utilize the back office TV monitor for training, coaching, and role-playing opportunities. Provide operational guidance and support to Night Auditors and overnight team members. Promote accountability and adnce to Front Office procedures and service standards. Review weekly resumes and ensure routing, VIP blocking, alerts, and group details are accurately set up andmunicated. Update the iing Groups tab in OneNote andmunicate relevant group information to the team. Respond to pending emails for CHAMP-Front Office Managers. Review pending Sertifi forms. Maintainanization of the d inbox. Respond to Medallia guest reviews. Review the Credit Limit , correct billing and escalate concerns as needed. Review in-house guest profiles missing email addresses andmunicate follow-up opportunities to Front Office Managers. Meetings & Team Engagement Schedule, plan, and present information during monthly Champions meetings. Support ongoing departmentalmunication, training initiatives, and operational improvements

We Offer Excellent Benefits:

Medical, Dental, and Vision Insurance 401k Retirement Savings Plan with Company Match Free Room Nights at Hyatt Hotels and Friend & Family Discounts Paid Vacation, Paid Sick Days Free Lunch Meals during shift Tuition Reimbursement

• $1000 per year Qualifications Comfortable working the overnight shift both individually and with a team.

Must have customer-service experience and proper phone etiquette. Basicputer skills with ability to learn new programs and software. Good physical stamina to walk long distances and stand throughout shift Good strength to lift, push, and pull moderate weight. Schedule availability to work varied shifts including weekends and holidays.