Experienced Service Manager - New Car Dealership Confidential Arlington Heights, IL Job Details Full-time $65,000 - $120,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Flexible schedule Life insurance Qualifications Staff supervision Service scheduling Staff scheduling Employee mediation Customer engagement Managing business operations budgets Organizational budget management Full Job Description Dealership Experienced Service Manager A service manager at a dealership oversees the service department, ensuring smooth operations, customer satisfaction, staff management, and profitability. Key Responsibilities Overseeing the

Service Department:

Service managers coordinate all activities related to vehicle maintenance and repairs, ensuring that work is completed efficiently, accurately, and safely. They manage workflow, assign tasks to technicians, and monitor service orders to maintain high-quality standards and timely completion

Customer Interaction:

They serve as the primary point of contact for customers regarding vehicle issues, repair estimates, and service scheduling. Resolving complaints, explaining repair options, and ensuring a positive customer experience are central to the role

Staff Management:

Service managers hire, train, and supervise technicians, service advisors, and support staff. They conduct performance evaluations, create work schedules, mediate conflicts, and foster a productive and positive work environment

Financial Oversight:

They prepare and manage departmental budgets, track expenses, and ensure profitability. This includes monitoring parts inventory, ordering supplies, and maintaining accurate records of services performed and parts

Technical and Industry Knowledge:

A service manager must understand automotive systems and repair techniques to guide technicians effectively. Staying updated on industry trends, new technologies, and regulatory requirements ensures the department remains competitive and compliant

Leadership and Culture:

Beyond operational tasks, service managers shape the department's culture, motivating staff, improving performance, and promoting teamwork. They implement processes to reduce errors, improve efficiency, and enhance customer satisfaction

Collaboration:

They work closely with dealership management, parts suppliers, and other departments to ensure smooth overall operations and alignment with business goals Skills Required Strong leadership and interpersonal skills to manage staff and interact with customers effectively. Technical knowledge of vehicle systems and repair processes. Financial acumen for budgeting and profitability management. Problem-solving and conflict resolution abilities. Organizational skills to manage workflow, schedules, and inventory efficiently. In summary, a dealership service manager is a Join us as an Automotive Service Manager where your leadership will drive excellence in vehicle care while fostering a positive experience for our customers. Your expertise will help shape our reputation for quality service and operational success.

Benefits:

401(k) Dental insurance Employee discount Health insurance Vision insurance Paid Time Off Flexible work schedule

Work Location:

In person

Job Type:

Full-time Pay:

$65,000.00 - $120,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person