Here at Speedcraft Volkswagen, we are looking for an experienced, motivated, and customer-focused Automotive Service Advisor to join our team. The Service Advisor is the key connection between our customers and our technicians, ensuring an exceptional service experience while helping the shop operate efficiently and profitably. Success is about more than selling repairs — it is about earning customer trust, building long-term relationships, increasing customer retention, and delivering outstanding CSI scores.

RESPONSIBILITIES

Greet customers and provide an exceptional service experience. Listen to customer concerns and accurately write repair orders. Review inspections, recommendations, and estimates with customers. Communicate repair status and updates throughout the service visit. Recommend needed maintenance and repairs professionally and honestly. Build strong customer relationships and increase customer retention. Follow up with customers on declined services and future maintenance. Address customer concerns promptly and professionally. Maintain and improve CSI scores and customer satisfaction. Meet or exceed goals for CSI, retention, sales, and profitability. Work closely with technicians and the service team to ensure quality repairs and customer satisfaction.

QUALIFICATIONS

Previous automotive Service Advisor experience preferred. Strong automotive knowledge and understanding of vehicle maintenance and repair. Excellent customer service and communication skills. Ability to explain technical information clearly. Strong organizational and time-management skills. Ability to multitask in a fast-paced environment. Professional appearance and positive attitude. Strong computer and dealership management system skills. Valid driver's license. Ability to work effectively as part of a team.

WHAT WE'RE LOOKING FOR

Customer-focused Honest and trustworthy Driven and motivate Strong communicator Relationship-oriented Detail-oriented Comfortable asking for the sale Focused on customer retention Committed to achieving excellent CSI scores Dedicated to doing the right thing for the customer and the business

JOIN OUR TEAM

If you are an experienced Service Advisor who understands that great service creates loyal customers, we want you on our team. If you take pride in building relationships, delivering exceptional customer experiences, improving CSI, and growing customer retention while helping the business succeed, apply today!

Apply today:

Send or Email Resume / Susan Lemoi ~ Operations Manager - slemoi@speedcraft.com

Pay:

$55,000.00 - $85,000.00 per year

Benefits:

Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Paid time off Professional development assistance Referral program Vision insurance

Work Location:

In person