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Critical Environment Field Service Engineer
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Based on Washington data
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What they do
A Field Service Engineer is responsible for installing, maintaining, repairing, and providing technical support for equipment or machinery at customer sites. They typically work directly with customers, troubleshooting problems, performing repairs, and ensuring that the equipment operates efficiently. They may work across various industries, such as telecommunications, manufacturing, healthcare, or IT, depending on the nature of the equipment they specialize in.
$100,398 / year median in Washington
Job Description
Data Center Operations Ensures compliance with data center business units and service-level policies. Engages with appropriate teams and resources to execute tasks or projects. Manages programs associated with area of responsibility. Demonstrates conscientiousness on cost adheres to budget requirements; keeps costs reasonable and contributes to staying within budget. Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns. Participates in Root Cause Analysis (RCA) process as appropriate. Deliver on cost/energy efficiency initiatives Support delivery of the Datacenter's Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring Establish and enhance collaborative working relationships and engagement with our Engineering Groups (EGs), and Landlord partners (including contributing to MBRs, QBRs) Work with regional and global peers to share and build standard practices across the entire datacenter portfolio Provides mentorship across data centers for specific subject area knowledge. Contributes to a positive team environment by learning and adopting standard practices. Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team. Supports escalation of issues to appropriate owner. High School Qualification or equivalent AND 3+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience These requirements include, but are not limited to the following specialized security screenings: 3+ years' experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) Bachelor's Degree or Technical College certification in mechanical or electrical engineering and/or services Experience working on large scale CE projects Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)