Field Service Support (FSS) Technician - NYC | $22-$26/hr

Location:

Bronx, NY Work Area:

Daily travel between NYC Department of Education school sites throughout the Bronx; NYC office/warehouse base

Job Type:

Full-Time Schedule:

Monday-Friday Pay:

$22.00-$26.00 per hour, based on experience Join Our Team SLAHR is hiring a Field Service Support (FSS) Technician to support Wynndalco Enterprises with on-site technology service for NYC Department of Education schools. This is a hands-on field service position for someone with experience repairing, troubleshooting, and working with computers, laptops, Chromebooks, printers, and other technology equipment. Candidates should be comfortable diagnosing hardware problems, replacing or repairing components, setting up devices, and troubleshooting software and operating-system issues. Technicians will travel between school sites throughout the Bronx and work from assigned service tickets. This is not a remote-only IT position. Hands-on hardware and software troubleshooting experience is strongly preferred. Important Pre-Employment Requirements Candidates must successfully complete all required pre-employment screening before beginning the assignment, including: Background check Drug screening Any additional screening required for access to NYC Department of Education locations What You'll Do Travel to NYC DOE schools throughout the Bronx to complete assigned service tickets Repair and troubleshoot laptops, desktops, Chromebooks, tablets, printers, and classroom technology Diagnose hardware and software issues Replace, repair, install, and configure technology equipment Assist with device deployments, replacements, setups, moves, and reconnections Pick up failed or end-of-life equipment and transport it to the NYC warehouse Maintain proper chain-of-custody documentation for equipment Document completed work accurately and the same day Identify and document work that falls outside the assigned scope Communicate professionally with teachers, school administrators, and IT staff Maintain organized tools, parts, and equipment Qualifications 1-3 years of hands-on hardware repair, IT deployment, or field service experience Hands-on experience repairing or troubleshooting laptops, desktop computers, printers, or similar technology Experience diagnosing hardware and software problems Experience installing, configuring, or replacing computer and printer components Working knowledge of Windows and ChromeOS Basic familiarity with macOS/iPadOS Basic networking knowledge, including Wi-Fi, Ethernet, and IP connectivity Experience working with ticketing systems Strong documentation and organizational skills Ability to travel between school sites throughout the Bronx daily Able to lift and carry up to 50 lbs. Professional communication skills High school diploma or GED Ability to successfully complete required background and drug screening Preferred Experience CompTIA A+ or equivalent certification K-12 or school technology experience OEM repair experience with Dell, Lenovo, HP, Acer, or Apple Printer repair and troubleshooting experience Laptop and desktop repair experience Previous field service experience Experience troubleshooting both hardware and software issues Employment Information Candidates will be hired through SLAHR and assigned to work with Wynndalco Enterprises. Wynndalco does not hire candidates directly into these positions. Candidates will have the opportunity to demonstrate their technical skills, reliability, and work performance while assigned to the Wynndalco team. Future internal opportunities may be available based on performance and business needs. Why Join Us? $22.00-$26.00 per hour based on experience Full-time Monday-Friday schedule Hands-on field service experience Work with computers, laptops, Chromebooks, printers, and classroom technology Opportunity to build experience in a professional IT environment Potential opportunities for future advancement Apply today! If you have hands-on experience repairing computers, laptops, or printers, troubleshooting hardware and software, and working in the field , we encourage you to apply.

Benefits:

Paid time off

Experience:

IT:

1 year (Preferred) Hardware repair: 1 year (Preferred)

Work Location:

In person

Pay:

$22.00 - $26.00 per hour Expected hours: 40.0 per week

Experience:

Software troubleshooting: 1 year (Preferred) Repairing laptops: 1 year (Preferred) Repairing printers : 1 year (Preferred) IT support: 1 year (Preferred)

Work Location:

In person