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Utilities Maintenance Worker Trainee - Customer Service
Job Description
Salary $42,016.00
- $48,318.
00 Annually Location 111 Gillingham Lane Sugar Land, TX Job Type Full-Time Job Number 2400337 Department Water Utilities Opening Date 09/14/2026 Closing Date 9/25/2026 5:00 PM Central The City of Sugar Land is seeking to fill the role of a Utilities Maintenance Worker Trainee in the division of Customer Service of the Utilities Department. About the City of Sugar Land The City of Sugar Land serves over 110,000 residents and is known for its high quality of life and commitment to innovation. Our team is driven by service, collaboration, and a shared goal of making our community even better. At the City of Sugar Land, we're building a high-performing, innovative community where employees are empowered to make an impact. You'll join a collaborative team, enjoy strong benefits from day one, and have real opportunities to grow your career. We follow our BLAZE values by encouraging bold ideas, fostering a supportive and collaborative team, adapting to change, holding ourselves to high standards, and empowering employees to grow, contribute, and make a meaningful impact. What We Offer A competitive Medical, Dental, and Vision insurance package with coverage starting Day 1 TMRS pension with 2:1 city match; 457(b) options Paid holidays, vacation, and paid parental leave Wellness programs, mental health resources, and an EAP Grow your career with professional development programs, training opportunities, and career advancement through our Gold Standard People Development Division. What We Pay The Utilities Maintenance Worker Trainee a starting salary of $20.20
- $23.
23 per hour. What You'll Do as a
Utilities Maintenance Worker Trainee:
Assist customer service utility techs in all activities involved in the maintenance, diagnostics and repair of the water distribution and wastewater collection systems. Assist with response to service requests as they are assigned. Begin developing a basic knowledge of the water distribution and wastewater collection system. Observe and train how to conduct routine repairs to water mains and sanitary lines. Develop customer service skills including customer interaction and problem solving. (Heavy customer contact.) Observe and train how to complete main line valve, fire hydrant, and manhole preventive maintenance. Assist Treasury Dept. with requests for service. Required to work as an essential employee before, during and after an emergency or disaster. Stay abreast of, and comply with, all City and departmental policies and procedures. Other duties as assigned by the Director or their designee.
What You Bring Education:
High school diploma or GED equivalent
Relatable Work Experience:
No previous water or wastewater related experience required. Training (License and/or Certification): Valid Texas Driver License National Incident Management System (NIMS) ICS-100.b, ICS-200, ICS-700.a within three months after hire date. The citizens of Sugar Land depend on City employees before, during and after an emergency or disaster to provide or restore essential public services for the health, safety and quality of life for our community. In the event of a wide scale emergency that could impact our community, all employees must be ready to assist in managing the crisis and will be considered essential for the continuity of governmental operations. Our success is achieved by the courage to do things differently and accept that failure will occur on the path to innovation. The City of Sugar Land is an equal Opportunity employer.
CITY OF SUGAR
LAND's
OVERVIEW OF EMPLOYEE BENEFITS
Texas Municipal Retirement System (TMRS) Employee contribution: 7% City matches 2:1 with 5-year vesting
Retirement Eligibility:
1) Age 60 + vested; or 2) 20 years of service, any age
HOLIDAYS
The City recognizes 10 Holidays per calendar year, which includes one floating Holiday. In lieu of a floating holiday, firefighters will receive September 11th, Patriot Day, as a fixed holiday.
VACATION
- Other than Public Safety 0
- 2nd Year 10 days per year 3
- 10 Years 15 days per year 11+ Years 20 days per year
VACATION
- Public Safety First Year 10 days per year 2-10 Years 15 days per year 11+ Years 20 days per year
SICK LEAVE
- Other than Firefighters 8 hours per month, to a maximum of 1,040 hours
SICK LEAVE
- Shift Firefighters 12 hours per month, to a maximum of 1,456 hours
SICK LEAVE INCENTIVE PROGRAM
Annual conversion of sick leave to vacation Sick Days Used from 01/01 to 12/ 31 Eligible Sick Days for Conversion 1 day or less taken 3 days Up to 2 ½ days 2 days More than 2 ½ days and up to 4 days 1 day More than 4 days 0 day
LONGEVITY PAY
After one year of employment, employees will receive an annual payment of $4.00 per month of employment with the City for the first 25 years of continuous employment (maximum of $1,200 annually). Qualified employees receive longevity payments each December. 125 CAFETERIA PLAN Premium contributions for the medical and dental plans as well as Flexible Spending Accounts and Dependent Care Flexible Spending Accounts are available to all full-time employees through this arrangement.
GROUP HEALTH & DENTAL
The City contributes to employee and dependent coverage in the HMO, HDHP and dental plans offered. Medical HSA KelseyCare Gold KelseyCare Blue Employee Only $101.44 $19.56 $0.00 EE
+ Spouse $346.60 $144.55 $96.48 EE
+ Child(ren) $257.51 $106.09 $66.79 EE
+ Family $454.39 $202.24 $141.00 Dental
DPPO DHMO
Employee Only $7.35 $3.14 EE
+ Spouse $18.49 $5.89 EE
+ Child(ren) $17.90 $8.45 EE
+ Family $31.41 $10.33 Vision Plan Employee Only $7.35 EE
+ Spouse $18.49 EE
+ Child(ren) $17.90 EE
+ Family $31.41 VISION
CARE PLAN
Employees can voluntarily elect to purchase vision care insurance for themselves and their eligible dependents.
AFLAC PLANS
Employees can voluntarily elect to purchase through payroll deduction: Accident, Cancer, Critical Illness, and Hospital policies for themselves and their eligible dependents. (Rates are age-banded. Employee must contact representative directly for rates and enrollment.) BASIC LIFE and AD&D The City provides all employees annual salary of life insurance and accidental death & dismemberment (AD&D) coverage of one-time annual salary with a minimum of $50,000.
LONG TERM DISABILITY
The City provides employees with Long Term Disability in the amount of 60% of your salary (depending on position category) to a maximum of $7,500 per month. Benefits begin after 90 days of disability and may continue to Social Security Normal Retirement Age (SSNRA) if you qualify. LTD is designed to replace a reasonable portion of your income in case of serious injury or sickness whether on or off the job. Benefits will be offset by any payments from SS, Workers Comp and other income offsets.
SUPPLEMENTAL
LIFE and AD&D Employees can elect supplemental life insurance and AD&D coverage up to $750,000 for themselves and up to $250,000 for their spouse; as well as $15,000 of life insurance for child(ren).
SHORT TERM DISABILITY
This optional benefit allows employees to receive 70% of their weekly salary, to a maximum of $1,500 per week (tax free), following either
Option A:
a 30-calendar day elimination period; or
Option B :
a 7-calendar (injury) or 14-calendar (illness) elimination period, for a maximum of 90-calendar days from on-set per qualifying incident.
PRE-PAID LEGAL PLAN
Employees can voluntarily elect to participate in a legal access/assistance plan at a base cost of $7.87 per pay period. Optional plans are also available. ( Employee must contact representative directly for rates and enrollment.)
DEFERRED COMPENSATION
Employees are allowed to contribute to this optional program at a minimum set by the plan administrator and a maximum set annually by the IRS. Currently the City contracts with 2 administrators for this program: Dearborn & Creggs ($50 per month minimum contribution); and ICMA-RC ($1.00 per month min. contribution). The maximum contribution for 2023 is $19,500 and $6,500 for age 50 + catch-up.
CREDIT UNIONS
Houston Federal Credit Union:
(866)
OUR-HFCU
Brazos Valley Schools Credit Union:
(855) 391-2149 EMPLOYEE
ASSISTANCE
The EAP is designed to provide employees and their dependents with professional, cost-effective assistance in resolving difficult personal problems. Individual, voluntary involvement in the EAP is confidential. The City's EAP administrator is Alliance Work Partners (AWP) at 1-800-343-3822.
Registration code:
AWP-COSL-3822
Benefits
- Paid Time Off (PTO)
- Sick Leave
- Floating Holidays
- Professional Development