Member Experience Specialist MPD Community Credit Union Donelson, TN Job Details Part-time | Full-time $17

• $20 an hour 21 hours ago Benefits Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off 401(k) 5% Match Employee assistance program Vision insurance 401(k) matching Professional development assistance Volunteer time off Opportunities for advancement Credit union membership Bereavement leave Life insurance Paid sick time Qualifications Computer operation Financial sales Microsoft Excel Microsoft Outlook Customer service Computer literacy Basic math High school diploma or GED Full Job Description Member Experience Specialist•Join Our Member-First Team!

About This Opportunity Are you someone who genuinely loves helping people ? Do you have a "Can-Do, Will-Do" attitude that lights up every room? We're looking for a special individual to join our member-first team at MPD Community Credit Union . Here's the truth: We can teach you about banking, loans, and credit union products. What we can't teach is the heart to serve and the passion to make a real difference in people's financial lives. If that's you, we want to meet you! What You'll Do Every DayBuild Meaningful Relationships Engage with members warmly in person and over the phone Listen to understand their financial needs and goals Follow up with thank-you notes and calls to show members they matter Help members feel valued and supported every step of the way Provide Expert Service Open new accounts and service existing accounts with accuracy Process deposits, withdrawals, loan payments, and cash transactions Accept loan applications and answer loan-related questions Help members understand their credit scores and provide options to improve financial wellbeing Explain credit union products and services in clear, helpful ways Cross-sell services to help members build complete financial relationships Daily Operations Maintain and balance a cash drawer daily Assist with branch opening and closing procedures Keep your workspace organized and professional Respond to emails, voicemails, and member inquiries promptly Support teammates during busy times

Who You AreMust-Haves:

✅ High school diploma or equivalent ✅ Positive, "Can-Do, Will-Do" attitude

• You see every challenge as an opportunity ✅ Passion for helping others
• Nothing makes you happier than solving someone's problem ✅ Strong communication skills
• You can explain things clearly and listen actively ✅ Basic computer skills
• Comfortable with Microsoft Office (Outlook, Word, Excel) ✅ Math skills
• Able to perform basic calculations accurately ✅ Professional demeanor
• Friendly, courteous, and able to multi-task

Nice-to-Haves:

⭐ Customer service experience (any industry!) ⭐ Sales or relationship-building experience ⭐ Experience in banking or financial services

NO FINANCE EXPERIENCE REQUIRED!

We value your attitude and willingness to learn above everything else. We'll provide comprehensive training on all credit union products and procedures. What We Offer

• Because We Take Care of Our Team
• Competitive Compensation $17.00
• $20.

00 per hour based on experience Performance-based incentives Regular performance reviews with opportunities for raises Comprehensive Benefits Health insurance Dental insurance Vision insurance Short-term disability Long-term disability Generous Time Off Paid time off (PTO) Volunteer time off Paid holidays Career Growth Professional development assistance Training and advancement opportunities Supportive team environment Retirement 401(k) retirement plan Company matching contributions Amazing Culture Member-first mission Collaborative, positive work environment Team that genuinely cares about each other

Schedule Full-Time:

Monday

• Thursday, 7:30am
• 4:30pm; Friday 7:30am
• 5:30pm

Plus:

Rotating Saturdays, 8:45am

• 12:15pm Our Culture At MPD Community Credit Union , we're not just a financial institution—we're a community.

Our mission has always been driven by our unique, member-first culture .

Our vision is simple:

help our members define and achieve their financial dreams.

We believe in:

Putting people before profits Building genuine, lasting relationships Making a positive impact in our members' lives every single day Ready to Start Making a Difference? If you're ready to join a team where your positive attitude and passion for helping others will be celebrated every day, we'd love to hear from you! Apply today and become part of something meaningful. Ability to

Commute:

Nashville, TN (Required) Ability to

Relocate:

Nashville, TN:

Relocate before starting work (Required)

Work Location:

In person MPD Community Credit Union is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay:

$17.00

• $20.

00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 5% Match AD&D insurance Bereavement leave Credit union membership Dental insurance Disability insurance Employee assistance program Health insurance Health savings account Life insurance Opportunities for advancement Paid sick time Paid time off Vision insurance Volunteer time off

Experience:

Customer service: 1 year (Preferred) Ability to

Commute:

Donelson, TN 37214 (Required)

Work Location:

In person