Parts Counter Associate Muller's Woodfield Acura - 2.5 Hoffman Estates, IL Job Details Full-time From $18 an hour 19 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Flexible schedule Life insurance Qualifications Customer communication Teamwork Parts administration experience within automotive industry Technical support High school diploma or GED Automotive service Full Job Description Muller's Woodfield Acura has an Immediate Opening for a Parts Counter Associate!

JOB SUMMARY

As a Parts Counter Consultant for our auto dealership, you will be the frontline representative of the parts department, assisting both internal and external customers with their parts needs. Your role involves providing excellent customer service, processing parts transactions, and ensuring the efficient operation of the parts counter.

RESPONSIBILITIES

1.

Customer Interaction:

Greet customers at the parts counter in a courteous and professional manner. Assist customers with parts inquiries, identifying the correct parts for their needs. 2.

Order Processing:

Process parts orders accurately and efficiently. Utilize parts catalogs, electronic systems, and other resources to locate and order the correct parts. 3.

Parts Sales:

Promote and upsell additional parts and accessories to customers. Provide recommendations based on customer needs and vehicle specifications. 4.

Technical Assistance:

Provide basic technical assistance to customers, answering questions about part compatibility and installation. Collaborate with service advisors and technicians for more complex technical inquiries. 5.

Inventory Management:

Assist in maintaining organized and clean parts display and storage areas. Monitor and report inventory levels to the Parts Manager. 6.

Customer Service:

Address customer concerns and inquiries regarding parts availability, pricing, and order status. Keep customers informed about the status of their parts orders. 7.

Documentation:

Complete and maintain accurate records of parts transactions. Assist in maintaining documentation related to warranties and returns. 8.

Team Collaboration:

Collaborate with other parts department staff to ensure seamless operations. Communicate effectively with the Parts Manager, service advisors, and technicians. 9.

Product Knowledge:

▪ Stay informed about the latest automotive parts, accessories, and technologies. ▪Attend training sessions to enhance product knowledge and customer service skills.

QUALIFICATIONS

Previous experience in automotive parts sales or a related customer service role is preferred. Excellent communication and customer service skills. Basic technical knowledge of automotive parts and systems. Familiarity with parts catalogs and electronic parts lookup systems.

EDUCATIONAL REQUIREMENTS

High school diploma or equivalent.

WORKING CONDITIONS

Work primarily at the parts counter within the dealership. Flexible schedule, including occasional evenings and weekends. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. You may be required to perform other tasks as assigned. Regular and on time attendance is an essential function of the job and essential for efficient operations.

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person