Job Description Help for Job Description. Opens a new window. Integra is looking for a dynamic and strategic Key Account Manager to lead our partnerships with national retail accounts. In this role, you'll own the day-to-day business across both brick-and-mortar and online, driving growth through flawless execution, strong relationships, and creative retail activation. Duties and Responsibilities Including but not limited to:

Account Management:

• Act as the primary liaison with Key Account representatives, working proactively to resolve account issues by establishing a strong professional relationship.
• Engage with Key Account Supplier Portals, gain familiarity with reporting and actionable data to drive improved business results
• Regularly review and manage product listings, optimizing for best practices.
• Manage asset requests for SDS information, PDP page updates, and image/video content - this includes the setup of new SKUs in retail partners systems (PIM and otherwise)
• Function as liaison between incoming Purchase Orders and Operation's team.
• Ensure Sales Orders are created systematically within NetSuite and follow up on invoices as required.
• Collaborate with the operations team to ensure smooth inventory management and timely product delivery.
• Continually monitor and analyze account performance, KPIs, and customer feedback.

Sales Strategy:

• Create and implement sales strategies to maximize revenue and market share.
• Maintain understanding of retailer forecasts, the accuracy and opportunities within them, partner internally to adjust where necessary to "under-promise and over-deliver."
• Collaborate with cross-functional teams to proactively develop then promotional campaigns, exclusive deals, seasonal promotions, and collaboration opportunities.
• Use data-driven insights to identify and capitalize on sales trends, market opportunities, and customer buying patterns.
• Minimize profitability erosion through the analysis of chargebacks, returns, damaged products, excess testers
• Regularly conduct competitor analysis and adjust strategies accordingly to maintain a competitive edge including but not limited to product pricing, product assortment, end of product life transition planning and short/long term discounting strategies Education & In-Store Execution
• Partner with the Education team to deliver impactful product training and brand experiences.
• Support new launch rollouts, floor set updates, and fixture refreshes through clear communication and coordination.
• Conduct local store visits to assess merchandising, compliance, and visual standards; capture opportunities and corrective actions as needed at the discretion of leadership.

Compliance:

• Regularly review Key Account's latest policies and algorithm changes, ensuring our accounts remain compliant and up-to-date.
• Work closely with the legal team to handle any intellectual property or trademark issues.
• Collaborate with the quality assurance team to ensure all product listings meet Key Account standards and guidelines, meet or exceed their scorecard minimum requirements.
• Proactively manage evolving account requirements.
• Ensure all marketing and advertising activities are compliant with Key Account guidelines and industry regulations.
• Partner with Marketing and Brand teams to drive timely alignment.