Store Manager Bruster's Real Ice Cream of Matthews, NC Matthews, NC Job Details Full-time $20 - $25 an hour 15 hours ago Benefits Employee discount Flexible schedule Qualifications Customer communication Guest relations Customer service High school diploma or GED Team development Coachability Team motivation (leadership skill) Full Job Description Job Overview We are seeking a dynamic, energetic, and hands-on Store Manager to lead our Bruster's Real Ice Cream team to success! In this pivotal role, you will oversee daily store operations, drive sales growth, create an exceptional guest experience, and develop a team of employees, many of whom are teenagers experiencing their first job. The ideal candidate is a positive and encouraging leader who enjoys working in a fast-paced environment and is passionate about customer service, team development, coaching young people, and creating a fun and welcoming atmosphere . As Store Manager, you will be responsible for ensuring the store operates efficiently and consistently while helping your team grow in confidence, responsibility, and professionalism. Responsibilities Lead and motivate the retail sales team to achieve sales targets and deliver outstanding customer service. Oversee daily store operations, including opening and closing procedures, cash handling, and POS system management. Manage inventory control, stock replenishment, purchasing, and merchandising to maximize sales opportunities. Recruit, interview, train, and develop staff to foster a high-performing team aligned with company standards. Implement effective scheduling, shift management, and employee orientation to ensure smooth store functioning. Conduct regular performance evaluations, coaching sessions, and manage employee relations with managerial communication skills. Maintain accurate bookkeeping, payroll processing, budgeting, and operational records in compliance with company policies.

Key Responsibilities:

Lead, coach, and motivate a team of employees, including teenagers and first-time employees Create a positive, respectful, and fun team environment where employees feel supported and valued Train and develop team members on customer service, food safety, cleanliness, and store procedures Teach young employees the importance of professionalism, responsibility, teamwork, and staying engaged while on the clock Oversee daily store operations, including opening and closing procedures Provide exceptional customer service and ensure every guest has a positive Bruster's experience Prepare and serve Bruster's Real Ice Cream, including cones, cups, sundaes, shakes, cakes, and other menu items Ensure products are prepared and presented according to Bruster's standards Monitor inventory, place orders, receive deliveries, and minimize waste Maintain a clean, organized, and safe store environment Manage cash handling, register procedures, and daily financial responsibilities Monitor staffing needs, create schedules, and ensure appropriate coverage during busy periods Address customer questions, concerns, and complaints with professionalism and care Lead by example in punctuality, work ethic, communication, and customer service Hold team members accountable while also providing coaching and opportunities for growth Help drive sales through excellent service, product knowledge, suggestive selling, and a welcoming store atmosphere Communicate effectively with ownership and keep them informed of operational, staffing, and customer-service matters Uphold Bruster's brand standards, policies, procedures, and commitment to quality

What We're Looking For:

Previous management, supervisory, or leadership experience preferred Strong communication and interpersonal skills A genuine passion for working with and developing teenagers and young adults Excellent customer-service skills and a positive, approachable attitude Strong organizational and problem-solving abilities Ability to remain calm, flexible, and professional in a fast-paced environment Dependable, responsible, and willing to jump in and work alongside the team Ability to multitask and prioritize responsibilities during busy periods Willingness to work evenings, weekends, holidays, and peak ice cream hours as needed A team-oriented leader who understands that great stores are built by investing in great people Why Bruster's? At Bruster's Real Ice Cream, we believe it's about more than serving great ice cream—it's about creating great experiences for our guests and providing young people with an opportunity to learn valuable skills they can carry with them throughout their lives. Our Store Manager will play an important role in creating that experience every day by leading with positivity, coaching with purpose, holding people accountable, and having fun along the way. If you are an energetic leader who loves people, loves ice cream, and enjoys helping young employees learn and grow, we'd love to meet you!

Pay:

$20.00 - $25.00 per hour Expected hours: 30.0 - 40.0 per week

Benefits:

Employee discount Flexible schedule

Work Location:

In person