Jay Auto Group is seeking an experienced, professional Business Development Representative to join our team. This position is responsible for managing customer inquiries, maintaining a healthy and organized CRM, and ensuring all leads are properly followed up as needed, with a primary focus on internet sales leads. Responsibilities Respond to internet sales leads by phone, text, and email Build rapport and maintain professional customer communication Manage and maintain a clean, accurate CRM Ensure leads, tasks, notes, and follow-up are properly documented and completed Schedule and confirm appointments Follow up with current and past opportunities as needed Work closely with sales and management teams Follow established lead-management processes Qualifications Previous sales, BDC, customer service, or automotive experience preferred Strong communication and phone skills Professional, organized, and dependable Strong computer and CRM skills Comfortable managing multiple customers and follow-up tasks Self-motivated, coachable, and results-driven We are looking for experienced professionals who understand the importance of follow-up, CRM management, customer experience, and accountability.