An Inside Sales Representative represents and sells products or services on behalf of a company, selling primarily through phone or email contacts. Recruits new customers, presents information to demonstrate product value and persuade buyers, negotiates prices, confirms sales agreements, and works to meet company sales goals.
Starting at $70k-80k annually + Performance incentives About the Role We are a growing Milwaukee-based lighting manufacturer seeking a driven, customer- focused professional to join our team. This role combines customer service, inside sales, and lighting design support in a fast-paced showroom and production environment. This is not a passive customer service position. We are looking for someone proactive, confident on the phone, and motivated to generate sales, build relationships, and contribute to long-term company growth. What You Will Do Customer Experience & Sales Respond to inbound phone calls, emails, and customer inquiries with professionalism and urgency Help customers select products and make lighting decisions based on their needs, project, and style Turn inquiries and quotes into orders through confident communication and consistent follow-up Build strong relationships with homeowners, contractors, designers, and repeat customers Order Management Accurately enter and process customer orders in internal systems Coordinate closely with production and operations to keep orders moving efficiently Communicate timelines, order status, and expectations clearly to customers Proactively address questions or issues to ensure a smooth customer experience Showroom & Design Center Support Welcome and assist walk-in customers in our showroom and design center Provide hands-on support throughout the selection and purchasing process Maintain a clean, organized, and professional showroom environment Outbound Sales & Follow-Up Follow up with customers on quotes, leads, and previous purchases Re-engage inactive customers and uncover new sales opportunities Conduct light outbound prospecting and relationship-building Maintain consistent follow-up to help move opportunities from inquiry to sale Contribute ideas and initiatives that help increase customer retention and revenue What We Are Looking For We're looking for someone energetic, accountable, organized, and comfortable taking initiative.
The ideal candidate has:
Strong communication and interpersonal skills Confidence and professionalism on the phone A natural ability to build rapport and relationships Strong attention to detail and organizational skills A self-motivated, results-oriented mindset The ability to prioritize and manage multiple tasks in a fast-paced environment A genuine interest in helping customers and finding solutions A desire to grow into a larger sales role over time Preferred Experience Customer service Retail or showroom sales Inside sales Order entry or order management CRM or customer management systems Lighting, interior design, construction, or home improvement Compensation & Growth Earn $70,000 to $80,000+ annually Performance-driven incentives that reward results and revenue growth—not simply activity Clear path toward higher-level sales responsibilities and outside sales Hands-on training in lighting design, product expertise, and sales strategy Opportunity to develop valuable experience across sales, customer relationships, manufacturing, and design Long-term career growth within a growing manufacturing company
Schedule Monday-Thursday:
7:00 AM-4:00 PM 2-3 Saturdays per month: 9:00 AM-3:00 PM (No Saturdays in July or August)
