Senior Import Coordinator

Senior Import Coordinator Position Overview We are seeking an experienced and detail-oriented Senior Import Coordinator to manage and oversee daily import operations. This role is ideal for candidates with solid hands-on experience in import shipment coordination, customs-related processes, cargo release, CFS handling, and final delivery arrangement. As a Senior Import Coordinator , you will be responsible for monitoring import shipments from pre-arrival through final delivery, ensuring smooth execution, accurate documentation, timely communication, and effective problem-solving throughout the process. The ideal candidate is proactive, organized, and capable of independently handling complex import cases in a fast-paced freight forwarding environment. Key Responsibilities 1. Import Shipment Management Coordinate and manage import shipments from origin through arrival, cargo release, and final delivery Communicate with customers, overseas agents, carriers, customs brokers, truckers, and warehouses to ensure smooth execution Monitor shipment milestones and provide timely updates to customers and internal teams Independently manage multiple import files while maintaining accuracy and service quality 2. Documentation & Customs Coordination Review import documents for accuracy and completeness, including commercial invoices, packing lists, bills of lading, arrival notices, and related shipping documents Coordinate with customs brokers and internal teams to support timely customs clearance and cargo release Follow up on document discrepancies, missing information, customs holds, exams, and other clearance-related issues Support and oversee ISF, arrival notices, release processing, and related import compliance procedures as needed 3. CFS, Warehouse & Delivery Coordination Coordinate CFS shipments and related warehouse activities, including cargo availability, devanning, transloading, and final delivery arrangements Work closely with warehouse and trucking teams to ensure efficient cargo handling and appointment scheduling Follow up on PODs, delivery status, and customer-specific requirements Candidates with CFS experience are strongly preferred 4. Exception Handling & Problem Resolution Identify and resolve operational issues such as delays, storage, demurrage, detention, exams, delivery failures, and documentation discrepancies Communicate proactively with customers and internal teams regarding shipment exceptions and revised action plans Escalate urgent issues when necessary and drive timely resolution with both internal and external partners Support process improvement by identifying recurring issues and recommending practical solutions 5. Billing & File Management Review AR/AP charges related to import files and ensure billing accuracy Verify operational records, vendor costs, and customer charges before file closure Maintain complete and accurate shipment records in internal systems Support profitability awareness by understanding shipment cost structure and execution efficiency Qualifications Minimum 2-5 years of experience in import operations, freight forwarding, or international logistics Strong understanding of import shipment flow, cargo release, customs coordination, and final delivery processes Experience handling

FCL / LCL

import shipments preferred CFS experience is highly preferred Familiarity with ISF, arrival notices, exams, demurrage/detention, and post-arrival coordination is a strong plus Strong organizational skills and ability to manage multiple shipments simultaneously Effective communication and problem-solving skills in a fast-paced environment Ability to work independently with minimal supervision

Compensation & Benefits Hourly Rate:

USD 24-30, based on experience and qualifications

Benefits Include:

Medical, dental Paid Time Off (PTO) Year-end performance bonus 401(k) Matching 3%

Pay:

$21.00 - $26.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off

Work Location:

In person