Description:

Department:

Family Services /

Community Programs Reports To:

Manager of Community Programs and Services Classification:

Full-Time, Non-Exempt Location:

Worth, Illinois (On-Site)

Schedule:

37.5 hours per week (9am -5pm); occasional evenings and weekends as needed

Compensation:

$21.54 - $25.64 per hour, commensurate with experience and qualifications Join Arab American Family Services (AAFS) Arab American Family Services (AAFS) is a nonprofit organization dedicated to empowering individuals, families, and communities through culturally responsive services, advocacy, education, and support. Since 2001, AAFS has served as a trusted community resource, providing comprehensive programs that promote well-being, self-sufficiency, and access to opportunities for diverse and underserved populations. Our services include behavioral health, family support, domestic violence and sexual assault services, youth and senior programs, workforce development, immigration assistance, community education, and basic needs support. At AAFS, we value compassion, integrity, respect, innovation, and service excellence. We are committed to fostering an inclusive workplace where employees can make a meaningful difference in the lives of those we serve. Position Summary The Family Advocate provides case management, advocacy, resource coordination, and supportive services to individuals and families experiencing social, economic, behavioral health, housing, educational, immigration, or family-related challenges. This position works closely with clients, community partners, and internal programs to promote stability, safety, self-sufficiency, and overall well-being through culturally responsive, trauma-informed, and client-centered service delivery.

Requirements:

Key Responsibilities Conduct client intake, assessments, screenings, and service planning. Provide ongoing case management, advocacy, and supportive services. Connect clients with community resources, public benefits, healthcare, housing, employment, educational opportunities, and supportive programs. Develop and monitor individualized service plans. Provide crisis intervention, emotional support, safety planning, and referrals when appropriate. Assist clients with applications, documentation, and follow-up activities. Maintain accurate and timely client records and case documentation. Enter and maintain information in agency databases and case management systems. Track client outcomes and assist with program reporting requirements. Conduct outreach activities and represent AAFS at community events, schools, health fairs, workshops, and partner meetings. Build collaborative relationships with community organizations and service providers. Participate in team meetings, training, and professional development opportunities. Ensure compliance with HIPAA, agency policies, grant requirements, and professional ethical standards. Perform other duties as assigned. Minimum Qualifications High School Diploma, GED, or equivalent. One (1) to three (3) years of experience in human services, social services, community outreach, family support, case management, caregiving, or a related field. Strong interpersonal, communication, and organizational skills. Ability to work effectively with individuals from diverse cultural, linguistic, and socioeconomic backgrounds. Basic computer proficiency, including Microsoft Office applications. Ability to maintain confidentiality and professional boundaries. Preferred Qualifications Associate or bachelor's degree in social work, Human Services, Psychology, Sociology, Public Health, Family Services, or a related field. Experience working with immigrant, refugee, or underserved populations. Experience providing case management, advocacy, outreach, or resource navigation services. Knowledge of local community resources and public benefit systems. Bilingual or multilingual skills are strongly preferred, particularly Arabic. Additional Requirements Ability to work occasionally in the evenings and weekends. Ability to travel locally for outreach activities, meetings, community events, and home visits. Valid Illinois driver's license. Reliable transportation and proof of automobile insurance. Successful completion of all required background screenings. Benefits Eligible employees may receive a comprehensive benefits package that may include: Medical, dental, and vision insurance Life and Short-Term disability insurance Paid Time Off (PTO) Paid holidays Benefits are subject to eligibility requirements and plan terms. Why Join AAFS? Meaningful work that strengthens families and communities. Opportunity to positively impact the lives of diverse populations. Supportive and collaborative team environment. Ongoing training and professional development. Mission-driven culture focused on equity, inclusion, and community empowerment. Opportunity to contribute to innovative and growing programs. Equal Opportunity Employer Arab American Family Services (AAFS) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, ancestry, age, disability, genetic information, veteran status, marital status, sexual orientation, gender identity, or any other status protected by applicable federal, state, or local law. AAFS is committed to providing reasonable accommodation to qualified individuals with disabilities throughout the application and employment process. How to Apply Interested candidates should submit a resume through our online application portal or careers page. Bilingual candidates, particularly those fluent in Arabic are strongly encouraged to apply. Position Open Until Filled. This position is funded in whole or in part through grant funding and is subject to funding availability, program requirements, and organizational needs.